Student Financial Support Officer - #2111683

Are you passionate about supporting students and delivering excellent customer service? Do you enjoy accurate, detail-focused work that makes a real difference? Signature Recruitment is recruiting a Student Financial Support Officer for a world-leading London university. This temporary role offers an immediate start in a supportive team.

This temporary, full-time role is based on campus in Central London. It is available for at least three months and starts immediately. The pay rate is £21.22 per hour plus holiday pay. You’ll help students access financial support with accuracy, professionalism, and confidentiality.

This is a fantastic opportunity to gain experience at a renowned London university. You’ll join a welcoming and collaborative team supporting students every day. You’ll develop valuable higher education experience in a fast-paced environment. Accuracy, empathy, and excellent customer service are central to the role.

• Process student information accurately through a Government portal and internal systems.
• Check and record student documentation using Qualtrics while maintaining accurate Excel spreadsheets.
• Prepare payment requests and ensure financial records remain up to date.
• Respond to student enquiries through a CRM, delivering excellent customer service throughout.
• Triage student funding enquiries, escalating complex cases to specialist colleagues where appropriate.
• Support the wider team by documenting FAQs and sharing updates with the Student Hub team.

• Strong attention to detail with excellent data entry skills.
• Confident using Microsoft Excel and other digital systems.
• Excellent customer service and communication skills.
• Ability to handle sensitive information with empathy, professionalism, and discretion.

This role would suit someone with experience in administration, customer service, student support, or higher education. Basic Excel skills are essential, while intermediate Excel and Power BI experience would be advantageous. You’ll be comfortable managing spreadsheet-heavy work, handling sensitive information, and communicating with students in a supportive and professional manner.

If you’re looking for a rewarding temporary opportunity where you can make a real difference to students while gaining valuable higher education experience, we’d love to hear from you. Apply today to be considered for this exciting Student Financial Support Officer opportunity.

While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities. Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.