Lettings Coordinator - #2112611

Lettings Coordinator

About Us

David Astburys estate agency was born in 2017. From the outset, our mission has been to deliver a high-touch, personalised service to clients, all while creating a vibrant and supportive work environment for our team. We firmly believe that a happy team translates to happy clients, and we're proud to see our approach yielding results. As the community agent, we take pride in our unique story.

We currently have three offices (Crouch End, Islington and West Hampstead). This year is going to be a busy and exciting year for David Astburys team as the business reaches new heights.

About You

At David Astburys we are looking for passionate, hard-working and driven professionals looking to progress in their career and who want to be part of an innovative, vibrant, social and community focused environment. We are looking for someone who is aligned with our company values of being committed, passionate and fun. We hope that you enjoy working in a target driven environment and have relevant experience in Sales. You possess great communication skills as well as attention to detail.

Key Responsibilities of a Lettings Coordinator

• Meet and greet clients in the office and set the tone for future correspondence

• Answer calls in a positive yet professional manner

• Deal with the day to day office administration tasks

• Ensure the office is well equipped to function effectively and efficiently

• Assist new starters with setting up emails, computer, phoneline and Jupix accounts

• Oversee deal progression and references

• Issue landlords with T&C’s, then upload them to Jupix. Then record the landlords fee on his/her Jupix Card too

• Organise pre tenancy compliance including Gas Certs, EPC’s, EICR’s, Inventories and Cleans prior to new tenants moving in. Everything must be recorded correctly on Jupix

• Arrange for the Tenant’s Deposits to be registered

• Prepare Tenancy Agreements and How to Rent Guides

• Receipting tenants move in monies on Jupix

• Arrange Let Only works such as Gas Certs, EPC’s, EICR’s when prompted on Jupix

• Issue Let Only Renewal Tenancy Agreements and relevant documents

• Respond to Google reviews

• Reconcile client deposit account monthly

• End Tenancies as per Jupix prompt

• Instruct Accounts to release deposits to tenants at the end of the tenancy but not to get involved in any disputes, etc.

• Any other reasonable requests

Essential Requirements

• Excellent communication skills

• Meticulous organisational skills

• Confidence and being able to build/enhance relationships with clients. Clients will need to buy into you and the service provided

• Ability to prioritise, use initiative and being proactive in providing solutions to potential issues

• Customer service centric with an attitude that nothing they ask is too much

• Motivated to learn and develop skills to progress within the company

• Working well to deadlines and under pressure

• Being able to read situations and always looking to improve any systems and processes, where required

• Happy to work within a team and equally as strong working independently

Desirable Requirements

• Experience in Lettings or other customer service-based roles

• Enjoy working at a fast pace with high volumes

• Enjoy working in a target driven environment

Employee Benefits

• Competitive Salary

• Additional paid day off for your birthday

• Annual European City Break

• Team Building Excursions & Socials

• Employee of the Month Rewards

• Tw Big Company Socials Per Year – Christmas Party and Summer Party

• NEST Pension Scheme (3% employer contribution)

• Training & Development

• Employee of the year award (£1,000)

• Newcomer of the year award (£1,000)