CRM Business Analyst - Remote (UK) - c£47K - #2113337

Nigel Frank International

Date: 10 hours ago

City: London

Salary: £45,000 - £47,000 / year

Contract type: Full time

Work schedule: Full day

CRM Business Analyst - Remote (UK) - c£47K

A well-established organisation is looking for an experienced CRM Business Analyst to support a major CRM transformation programme.

You'll work closely with business stakeholders, technical teams and implementation partners to gather requirements, improve processes and deliver scalable CRM solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to influence a large-scale digital transformation from discovery through to delivery.

Key Responsibilities

Gather and document business and technical requirements
Facilitate workshops and stakeholder engagement sessions
Produce user stories, process maps and functional specifications
Perform fit-gap analysis and identify process improvements
Support CRM solution design, data migration and integration's
Work with delivery teams throughout the project lifecycle
Manage stakeholder communications and project documentation

Skills & Experience

Experience delivering CRM transformation projects
Knowledge of Microsoft Dynamics 365 CE, Salesforce or similar CRM platforms
Proven business analysis, requirements gathering and workshop facilitation experience
Understanding of CRM integration's, data migration and Agile delivery
Strong stakeholder management and communication skills
Experience using Azure DevOps, Jira or similar tools

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