Senior Manager, KOL & External Engagement Platforms Global Capability Owner - #2117228

If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Global Capability Owner for KOL & External Engagement Platforms provides hands-on product execution and delivery for the KOL & External Engagement Platforms team within the Customer Operations team. Reporting to the team Lead, this role serves as the primary global capability product owner and partners closely with Tech Leads, development teams, Activation, and vendor partners to ensure solutions align with priorities and enterprise standards.

The Global Capability KOL & External Engagement Platforms team provides an enterprise-grade event and engagement management platform and infrastructure that enables compliant planning, execution, and performance tracking of the external engagement ecosystem, including speaker programs, congresses, events, and engagements across KOLs, HCPs, patients, healthcare organization stakeholders, and caregivers. As the Global Capability Owner, you will support the delivery of Customer Engagement Platforms (Patients, Caregivers, Healthcare Professionals, Healthcare Organizations), ensuring capabilities deliver meaningful, measurable impact for users and the business.

Essential Functions/Responsibilities

Key Responsibilities:

Global Capability Product Strategy & Roadmap Ownership

• ??Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders ensuring platforms strengthen Jazz’s credibility with the medical community.

• ?Lead the ongoing evolution of the KOL & External Engagement Platforms roadmap, making prioritization and trade-off decisions to add the most value based upon objective data and user feedback.

• ?Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.

• Drive delivery of a global roadmap that sequences platform governance, workflow improvements, and engagement capability enhancements across the Customer Engagement Platform (Patient, Caregiver, HCP, Healthcare Organizations), and related tools to improve execution efficiency, event performance tracking, and compliant KOL engagement at scale.

Collaboration

• ?Connect business stakeholders (e.g., franchises, regions, finance, contracting) with the KOL & External Engagement Platforms global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.

• ?Partner closely with the Global Capability Owner and Tech Leads to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.

• ?Partner closely with the Suite Lead to align product priorities, scope and roadmap decisions with team-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery.

• ?Define clear product requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.

• ?Partner across the Customer Experience Organization to support seamless integration and ongoing product evolution to support scalability, flexibility, and compliance requirements

• Drive more impactful engagement and measurable outcomes by enabling scalable planning, execution, and measurement of external activities and programs.

• Design scalable approach to KOL identification, end-to-end co-creation workflow and annual planning, aligning systems and tools to facilitate a global approach.

User-Centered Solution Development

• Apply user insights and engagement data to inform the design and evolution of KOL & External Engagement Platform capabilities that enhance the customer experience for both internal and external users.

• ?Participate in and support discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development

Delivery, Optimization & Value Realization