Turkish Speaking Customer Service - #2117849

Turkish Customer Support Advisor - Candidates are needed for a professional online gaming company based in London. This is a great opportunity to advance in your career in the online gaming industry. The company is recruiting to meet anticipated growth and to continue to improve its business and is offering a competitive package. The role will involve providing first-class customer service to our High-Value Clients in terms of response times to calls and emails, resolution of client enquiries and proactive outbound calling in line with the department’s customer contact strategy. You will also work closely with other departments to ensure that the best levels of services are offered at all times to our clients.

Responsibilities:

• Speak to customers via phone and email; answering questions and generally helping them out.
• Being a representative towards customers.
• Keep accurate records of the customers account and escalate issues internally as and when needed.
• Resolve customer queries by phone, email and Live Chat (Taking payments and providing refunds; market & rule explanation; updating client details; re-settling & confirming make-ups; password setting & online support; taking/processing free bets and resolution of any online games)
• Liaise with other departments to ensure issues are resolved.

Who are you?

• Fluent in Turkish (written and spoken) and working proficiently in English.
• A positive can-do attitude and strong communication skills.
• Good communicator and the ability to explain things clearly. (in all situations)
• Polite telephone manner especially when under pressure.
• Positive and cooperative attitude.
• Strong problem-solving and multi-tasking skills.
• Superior oral presentation and written communication skills.
• Experience and good use of Microsoft office products.
• Quick learner – open to learning more and developing soft skills.
• Sports lovers are a plus!

Benefits:

• A competitive base salary.
• A comprehensive training package.
• Support in obtaining the professional qualification.
• Bonus package
• Fun team environment.