Senior Director, Activation Lead - #2118023

If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Senior Director, Activation Lead helps translate franchise and functional priorities into clear plans and roadmaps for new global capabilities that will be developed and used across Jazz. Reporting to the SVP, Chief Customer Experience Officer, this role aligns cross-functional stakeholders on what matters most, what comes first, and how success will be defined for new capabilities. This role will also oversee Marketing Enablement to define and scale consistent marketing standards (e.g., brand planning, customer journeys), develop practical tools and playbooks to enable effective execution, and ensure voice of marketing is represented in leadership and cross-functional team forums and that best practices and learnings are continuously captured and scaled across teams.

Responsible for leading a team of Activation Leads and Global Marketing Enablement Lead, the Senior Director partners with CX Operations and franchise leaders to ensure user needs inform global capability plans, and to guide a coordinated rollout.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging.

Essential Functions/Responsibilities

Key Responsibilities:

Leadership & Strategy

• Enable enterprise impact as the pivotal role that translates priorities into execution-ready plans, aligns stakeholders on trade-offs and sequencing, and ensures global capabilities deliver clear, measurable outcomes.

• Lead, coach, and develop a team of four Activation Leads and the Global Marketing Enablement Lead, setting clear priorities, decision rights, and performance expectations.

• Build activation and marketing enablement leadership across the team, including skills in stakeholder management, change leadership, and value realization.

• Define and own the Activation strategy for global CX capabilities, ensuring consistent, scalable adoption across franchises and functions where appropriate.

• Provide oversight around global marketing enablement efforts to define and codify marketing standards (e.g., brand planning, customer journeys, marketing skillsets), develop practical tools to enable execution, and support ongoing upskilling by partnering with Learning and Development for structured learning programs.

• Ensure franchise and functional input is consistently synthesized and fed back into CX Operations and Global Capability Teams to inform roadmap evolution and delivery decisions.

• Set clear expectations, standards, and guardrails for how global capabilities are introduced, embedded, and sustained in franchise ways of working.

• Ensure activation and marketing enablement plans balance enterprise consistency with franchise-specific needs, readiness, and change capacity.

• Represent activation and marketing priorities, risks, and dependencies in cross-functional and leadership forums to drive alignment and informed decision-making.

• Establish and monitor adoption, utilization, and impact metrics, ensuring insights are used to refine activation and marketing enablement approaches and drive continuous improvement.

Collaboration

• Partner with CX leadership team to ensure activation and marketing enablement priorities are integrated within broader functional strategies and initiatives.

• Partner closely with CX Leads, Global Capability Teams, and Technical Leads to ensure activation considerations are incorporated early in discovery, design, and delivery planning.

• Partner with Franchise Heads to align activation strategy to franchise priorities, ensuring global CX capabilities are effectively adopted and embedded into day-to-day ways of working.

• Collaborate with training, communications, and field enablement teams to align activation efforts with broader enablement and change initiatives.

• Lead and oversee marketing enablement efforts, ensuring alignment between activation strategy and global marketing standards, playbooks, and capability development efforts.

• Act as a senior point of escalation for complex adoption, change, or readiness challenges impacting enterprise capability rollouts.

Required Knowledge, Skills, and Abilities

Technical Skills