Account Executive (SaaS Customer Experience) - #2119164

Resonate CX


Date: 1 week ago
City: London
Contract type: Full time
Work schedule: Full day
Resonate CX
About the Role

We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit.


This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.


What You'll Do
  • Own the Full Sales Cycle: Outbound Prospecting Discovery Demo Value Prop Building Negotiating Closing
  • Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
  • Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
  • Learn and apply the MEDDIC framework to qualify and advance sales opportunities
  • Build tailored value propositions tied to measurable ROI and customer outcomes
  • Deliver product demonstrations that connect capabilities to real customer challenges
  • Engage with multiple stakeholders across buying committees
  • Maintain accurate pipeline forecasting and strong deal hygiene in CRM
  • Negotiate and close contracts while protecting pricing integrity
  • Partner cross-functionally with marketing, product, and customer success to drive deal success


What "Great" Looks Like
  • You are proactive about building pipeline — you don't wait for opportunities to come to you
  • You run discovery conversations that customers find genuinely insightful and valuable
  • You can clearly communicate the economic impact and ROI of our solution
  • You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
  • You maintain solid win rates through disciplined qualification
  • You are building a track record of closing multi-stakeholder SaaS deals


Required Experience
  • 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
  • Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
  • Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
  • Experience selling into SMB or Mid-Market organizations
  • Solid outbound prospecting skills (cold calling, email, social selling)
  • Ability to run a structured, outcome-focused discovery process
  • Strong communication and storytelling capabilities
  • Experience managing 1–3 month and 3–6 month B2B sales cycles


Core Competencies
  • Pipeline generation and territory development
  • Professional communication across organizational levels
  • Business case and ROI articulation
  • Objection handling and negotiation
  • Deal strategy and stakeholder engagement
  • CRM discipline and forecast accuracy


Why Join Us
  • High-impact role with direct influence on company growth
  • Strong product-market fit in a mission-critical category (Customer Experience)
  • Performance-driven culture with strong earning potential
  • Mentorship and development from elite Customer Experience sales leadership
  • A collaborative environment that invests in your growth


Compensation
  • Competitive base + uncapped commission
  • Accelerators for overperformance
  • Equity participation (where applicable)


If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.

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