Customer Service Assistant - #2120768

We are seeking a motivated and customer-focused Customer Service Assistant to join our team. You will be responsible for supporting customers, answering enquiries, resolving issues, and ensuring every customer receives outstanding service.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. Previous customer service experience is preferred, but full training can be provided.

Key Responsibilities

Respond to customer enquiries by phone, email, live chat, or in person.

Provide accurate information about products, services, pricing, and company policies.

Resolve customer complaints and issues promptly and professionally.

Escalate complex issues to the appropriate department or manager when required.

Process customer orders, returns, exchanges, refunds, and account updates.

Maintain accurate customer records and update databases or CRM systems.

Follow up with customers to ensure problems have been resolved.

Meet customer service targets and response times.

Work closely with colleagues and other departments to improve customer satisfaction.

Identify opportunities to improve processes and customer experience.

Handle confidential customer information in accordance with company policies and data protection regulations.

Prepare reports or summaries of customer issues and feedback when required.

Required Skills and Experience

Previous experience in a customer service, administration, retail, or support role.

Excellent verbal and written communication skills.

Strong interpersonal and listening skills.

Ability to remain calm and professional under pressure.

Good problem-solving and conflict-resolution abilities.

Strong organisational and time-management skills.

Ability to use Microsoft Office and customer service software or CRM systems.

Attention to detail and accuracy.

Ability to work independently and as part of a team.

Personal Attributes

Friendly and approachable.

Positive and professional attitude.

Patient and empathetic.

Reliable and dependable.

Flexible and willing to learn.

Confident dealing with a variety of customers and situations.

Strong work ethic and commitment to excellent service.

Working Conditions

Full-time or part-time role.

Office-based, hybrid, or remote depending on business needs.

May require evening or weekend work.

Use of telephone, computer, and customer management systems throughout the day.

Benefits

Competitive salary

Training and development opportunities

Pension scheme

Flexible working options

Employee discounts and benefits

Apply now with interest.