IT Support Engineer - #2122658

Ashdown Group

Date: 8 hours ago

City: London

Salary: £200 - £210 / day

Contract type: Full time

Work schedule: Full day

2nd Line IT Support Engineer

Location: Remote, occasional travel to central London offices (approximately once a week but rarely required)

Rate: Up to £210 per day, inside IR35

We’re recruiting for a brilliant UK charity who are looking for an experienced 2nd Line IT Support Engineer to join the team on a contract basis. Initially for 3 months, the contract could be extended and/or made permanent thereafter.

Whilst overseeing and with the support of their 1 st Line Support Technician and reporting into the IT Lead, the role will provide day-to-day 2nd line support across a Microsoft-based environment, including:

Windows 10/11 support and troubleshooting
Active Directory administration
Microsoft Teams, Outlook and Office 365 support
Laptop, desktop and peripheral support
VPN and basic networking troubleshooting
User account, access and permissions support
Incident and request management via an ITSM system

We're looking for a proactive and energetic 2nd line IT support engineer with great communication skills, strong troubleshooting skills and good knowledge of Microsoft technologies.

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