Voids Coordinator - #2123157

Job Title: Voids Coordinator
Contract Type: Permanent
Salary: £34,885.44 per annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Arlington, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you will make as a Voids Coordinator
The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects.


About you
We are looking for someone with
• Excellent IT skills and literacy
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills


Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits


Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.


Role Profile
• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
• Work as part of a high performing team and ensure your actions are supportive of the team being successful
• Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works. Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
• Ensuring that the WIPs is worked on (Works in progress).
• Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
• Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service
• Ensuring you have the “first time fix” approach
• Phoning residents to ensure access is gained for works
• Assisting supervisors / surveyors
• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
• Responsible for answering calls and relaying information back to the customer/Call centre/complaints
• Maintaining the team inbox and the CRM cases and answering queries.
• Maintaining OOH inbox
• Maintaining the No Access jobs
• Maintaining the compliance inbox
• Maintaining the Bucket jobs
• Maintaining the Engineering inbox
• Liaising with Contractors
• Liaising with Contract Managers
• Updating Resident Via CRM system
• Responding to Customers by Telephone and documenting on all calls on CRM
• Updating the system with relevant information and create reports for analysis
• Other administrative duties to support Property Services and liaising with other departments where necessary.
• Will be cross trained to support service delivery as required
• Any other reasonable duties to support service delivery
Additional Information
• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to...