Resident Liaison Officer - #2126295

Resident Liaison Officer (RLO) - Planned Works

Location: Westminster

Rate: Up to £22 per hour

Contract: Temporary to Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Westminster.

This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the planned works programme.
• Carry out resident visits, pre-start meetings and regular communication throughout the works.
• Explain the scope and programme of works clearly to residents.
• Arrange access and appointments with residents and ensure works can progress efficiently.
• Identify and support vulnerable residents, putting appropriate measures in place where required.
• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, supervisors, contractors and client representatives.
• Maintain accurate records of resident communications, visits, appointments and feedback.
• Attend site and client meetings, providing updates on resident issues and satisfaction.
• Help minimise disruption to residents and maintain strong relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
• Experience working on planned works or refurbishment projects, ideally within social housing.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident dealing with residents, contractors and client representatives.
• Good IT and administrative skills.
• Full UK driving licence preferred.
• A proactive, professional and customer-focused approach.

If you are an experienced RLO looking for a new opportunity in Westminster, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ