Wellbeing Adviser - #2129483

JOB ADVERTISEMENT: WELL BEING ADVISER

Position Title: Well being Adviser

Reports To: Student Well being and Inclusion Manager

Grade: NG6

Location: Harrow / West End Sites (Flexibility to work across all University sites required)

Job Purpose

Situated within the Student Support and Residential Life service cluster, the Well being Adviser plays a key role in providing specialist well being-related advice and support to students, collaborating closely with internal and external partners.

Key aspects of the role include:

• Proactive & Early Intervention: Developing tailored support for students facing significant personal barriers to study.

• Safeguarding & Crisis Support: Safeguarding vulnerable students through direct intervention, signposting, or referrals.

• Health Promotion & Training: Designing and delivering innovative health promotion activities and training staff and students on student support and safeguarding.

Main Responsibilities & Accountability's



1. Student Casework

• Receive and manage referrals for students needing specific support interventions, including assessing, planning, and reviewing individual ongoing requirements.

• Provide initial advice and case contact for students experiencing trauma or who are victims of crime (including hate crime and gender-based violence). Flexibility with working hours may be required for urgent situations.

• Identify and escalate safeguarding risks for vulnerable students.

• Work closely with the Head of Student Support & Residential Life on fitness-to-study matters, case conferences, and follow-up support.

2. Partnership Working

• Liaise with key internal stakeholders (Senior Tutors, Disability Tutors, Course Leaders) to plan, coordinate, and monitor individual care and progression plans.

• Manage relationships with local health providers (GPs, sexual health services, drug/alcohol services) to ensure easy access for students on-site.

3. Service Design & Development

• Lead the development of accessible support services for disadvantaged or underrepresented student cohorts (e.g., care-experienced and estranged students).

• Design, deliver, and evaluate student health promotion programs tailored to the student life cycle, in collaboration with the Student's Union.

• Contribute to training workshops for students and staff to support a whole-university approach to well being.

• Stay updated on HE sector best practices, research, and innovative support approaches through external networking.

• Participate in regular policy and procedure reviews to ensure evidence-based, compliant practices.

• Undertake other duties appropriate to the grade as required.

Context & Dimensions

• Directorate Context: Part of a small team within Student and Academic Services (SAS), providing support across West End and Harrow campuses.

• Autonomy & Impact: Requires a high degree of autonomy, workload management, and stakeholder engagement. No direct line management or budgetary responsibilities.

• Health & Safety: Maintain an active understanding of individual health and safety responsibilities and workplace risk awareness.

Person Specification


CategoryEssentialDesirable
Qualifications* Degree-level education OR equivalent experience in welfare/support within HE, health, or social care.

* Professional qualifications (e.g., Social Worker, Occupational Therapist).

* Professional body accreditation/registration.

* Specialised training (e.g., Sexual Violence Liaison, Mental Health First Aid Instructor, Advocacy).

Experience & Knowledge

* Assessment of support needs and risk management, including statutory referrals.

* Experience working in FE/HE or community social care with high-need individuals.

* Effective casework management, record-keeping, and crisis response.

* Understanding of legal, equal opportunity, and safeguarding issues in HE.

* Experience delivering well being/mental health training.

* Strong internal and external networking capabilities.

* Experience working with young adults and marginalised groups.

* Detailed understanding of barriers impacting learning.

Skills & Abilities

* Competence in managing client crises and making appropriate referrals.

* Excellent interpersonal and communication skills with vulnerable individuals.

* Clear understanding of confidentiality and professional boundaries.

* Emotional resilience and ability to work calmly under pressure.

* Strong collaborative, organisational, and time-management skills.

* Proficient in digital tools (Microsoft 365, social media, web developments).

* Proven skills in designing and delivering wellbeing and inclusion training.
Other Requirements

* Satisfactory Enhanced Disclosure and Barring Service (DBS) check.

* Commitment to an inclusive, fair learning environment free from harassment and discrimination.