AV Technician - #2129510

AV Technician

Established and expanding US law firm seeks an AV Technician to join their busy team in London, this role is a permanent position. Under the direction of the Director of Technology Services, the AV Technician is responsible for supporting the conference rooms and webcasting events. Working closely with the wider IS team in the London office.

• Competitive Salary up to £44 000
• Working hours Monday to Friday (9:30 am–5:30 pm)
• Superb employee benefits

AV Technician Key Responsibilities:

• Supporting Teams-enabled meeting room devices and connected microphones and cameras, including setup, configuration and hardware troubleshooting.

• Microsoft Teams support, with a particular focus on meetings and live events.
• Assist internal teams and clients in the setup of live, hybrid and virtual events.
• Deliver the highest quality face-to-face, virtual and hybrid meetings, conferences, and events.
• Supporting external events and conferencing platforms such as Zoom, Webex, Skype and others.
• Ability to plan and organize time effectively.
• Demonstrate a creative approach and provide solutions rapidly.
• Gather requirements from internal staff and external clients to deliver a professional, well-executed solution which meets their needs.
• Collate feedback from clients, employees and partners and address any concerns quickly.
• To provide expert, professional advice to staff during the planning of a meeting or event.
• To ensure that all audio-visual equipment is well maintained and correctly stored.
• Perform regular checks to ensure meeting rooms and AV equipment are fully operational, and address any issues directly, or by liaising with a third-party support partner.
• Log, track and manage issues within our IT service management platform.

AV Technician Key Requirements:

• Customer focused, with excellent communication skills.
• Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting).
• Previous experience of working in a similar role, ideally within a professional services environment (desirable).
• A good working knowledge of Microsoft Teams and other conferencing platforms.
• Self-motivated, inquisitive, and methodical.
• Excellent problem-solving skills and the ability to work with other teams when performing investigation and diagnosis of an issue.
• Experience working confidently with senior management, directors and clients.
• Experience supporting high-profile events.