Senior Salon Receptionist & Operations Manager - #2130398

Senior Salon Receptionist & Operations Manager

Clapham, London

£33,000 base salary + regular shared team tips + up to £3,000 annual performance bonus

Full-time, Permanent

We are an established boutique beauty salon in Clapham looking for an exceptional Senior Salon Receptionist & Operations Manager to lead our front-of-house experience and help ensure the salon runs smoothly throughout the day.

This is an excellent opportunity for an experienced Salon Receptionist, Senior Receptionist, Salon Coordinator, Front of House professional or Assistant Manager who is ready to take the next step in their career.

You do not need to have previously held a Salon Manager title.

This is more than a traditional reception role. You will be at the centre of the daily salon operation — looking after clients, managing the diary, supporting the team, maintaining high standards and taking ownership of day-to-day operational matters.

What You’ll Be Responsible For

• Delivering an exceptional client experience from arrival to departure
• Warmly welcoming clients and providing premium hospitality
• Managing appointments, rebooking, cancellations, waiting lists, deposits and payments
• Monitoring the diary and helping fill last-minute availability
• Communicating professionally with clients in person, by telephone, WhatsApp and email
• Learning our treatments and timings so you can confidently advise clients
• Identifying appropriate opportunities for rebooking, add-ons, upgrades and retail
• Supporting therapists and helping coordinate busy periods
• Monitoring treatment delays, punctuality and breaks
• Helping maintain excellent standards throughout reception and client areas
• Coordinating stock, supplies, deliveries and practical day-to-day requirements
• Supporting opening and closing procedures
• Handling client concerns calmly and professionally
• Taking ownership of operational issues and escalating them when appropriate

This is a hands-on role. When needed, you should be comfortable helping prepare refreshments, replenish supplies, reset treatment areas and support the team with practical salon tasks.

The Person We’re Looking For

You should be naturally warm, professional and highly organised, with a genuine interest in creating an excellent client experience.

You should also be:

• Confident communicating with clients
• Reliable and punctual
• Proactive and attentive to detail
• Calm under pressure
• Comfortable taking responsibility
• Commercially aware
• Comfortable supporting and coordinating a team
• Able to notice problems and act without waiting to be told every small task

We are particularly interested in candidates with experience in beauty salons, spas, aesthetic clinics, private clinics, premium hospitality, hotels or high-end front-of-house environments.

At least 2 years of relevant experience in reception, customer service, hospitality, salon operations or management is required.

Fluent Portuguese and English are essential.

Applicants must have the right to work in the UK.

44.25 contracted paid hours per week.

Salary & Benefits

£33,000 base salary per year

Plus:

• Regular shared team tips
• Performance bonus of up to £750 per quarter / £3,000 per year
• 28 days’ paid holiday
• Workplace pension
• Employee discount on eligible treatments and retail
• Uniform provided
• Complimentary refreshments while working
• Full training in our systems and standards
• Opportunity for further responsibility and career progression

Based on established team tipping levels and the maximum performance bonus, total annual earnings have the potential to reach approximately £38,000–£39,000, although tips and performance bonuses are variable and not guaranteed.

How to Apply

Please submit your CV.

As part of your application, please briefly answer:

Tell us about a time when you created an exceptional experience for a client or customer. What did you do that made it memorable?