Quality Lead - #2131457

Adecco


Date: 2 hours ago
City: London
Salary: £50,000 - £53,948 / year
Contract type: Full time
Work schedule: Full day
Adecco

Quality Lead
Salary up to £53948.42 + benefits
Fully remote

Our client is a Regulatory body looking for Quality Lead to join a newly formed Quality Assurance team. The Quality Lead postholder will provide Quality Assurance, ensure an appropriate framework is in place to maintain the quality of the clients decision-making and wider casework, and contribute to policy reviews, regular assurance exercises and training for new and existing caseworkers relating to Quality.

Experience required:

  • Demonstrable experience of leading and delivering Quality Assurance using QA methodologies, ideally in a complaints/ casework environment
  • Experience of dispute resolution and complaint handling
  • Experience of delivering against set targets and KPI's

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