Design Researcher - #2139793

Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Titlel: Design Researcher

Location: London (2/3 days per week onsite)

Contract: 6 months initially with possible extension.

Salary: £85,000 to £89,000

About this opportunity

We value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing.

Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet.

This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar.

If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for.

What will I be doing?

• Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business.
• Responsible for managing the research plan and roadmap for your service or product area.
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
• Working on varied research across the product development lifecycle, from generative to evaluative research.

What you'll need

• Experience working closely with design and product teams to identify and prioritise the right research questions
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
• Able to communicate and influence wider business stakeholders with clarity and conciseness
• Experience combining qualitative and quantitative methods
• Ethnographic experience (such as contextual enquiry or diary studies)
• Experience triangulating research and data from different sources to tell compelling customer stories
• Experience with accessibility research and/or vulnerable customers

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.