Porter - #2147349

PORTER

• Rendall & Rittner • £29705 • Riverwalk House, Westminster - SW1P 4FA •

DEVELOPMENT DETAILS

You’ll be based in a prestigious riverside development of 116 homes designed by the renowned architects Stanton Williams. The setting blends calm, contemporary living with hotel-style amenities, including a residents’ gym, yoga studio and beautifully kept communal spaces, many with sweeping Thames views. With Pimlico Underground a short stroll away, you’ll support a welcoming community of residents and guests in a refined, well-managed environment where attention to detail and service standards truly matter.

ROLE EXPECTATIONS

You will be the friendly, visible presence who keeps the development running smoothly, welcoming residents and visitors while maintaining immaculate standards across entrances, lobbies and communal areas. You’ll manage deliveries and contractors, carry out regular checks, and respond promptly to issues so residents feel consistently safe, supported and well looked after.

WHAT SUCCESS LOOKS LIKE

• Residents feel known, respected and confident that requests are handled quickly and courteously.
• Entrances, lobbies and communal areas are spotless and set up to brand standards at all times.
• Deliveries, keys and access control are managed accurately with clear records and zero errors.
• Daily inspections identify and escalate maintenance issues before they become problems.
• Contractors are signed in, briefed and monitored for safe, professional working.
• Handover notes are thorough, ensuring seamless communication between shifts and the wider team.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Welcoming residents and guests, answering queries and providing helpful, accurate information.
• Conducting regular patrols and checks of communal areas, plant rooms and fire safety equipment.
• Managing deliveries, post and parcel storage, and coordinating resident collection.
• Overseeing access control, key logs and visitor/contractor sign-in procedures.
• Keeping entrances, lobbies and back-of-house areas tidy, safe and presentable.
• Recording incidents, defects and tasks, escalating to the Property Manager or contractors as needed.

WHO THIS ROLE IS FOR

• You enjoy people-facing work and take pride in delivering warm, professional service.
• You’re organised, observant and proactive in spotting and solving issues early.
• You bring calm, confident communication and handle multiple tasks with ease.
• You care about standards, presentation and safety, and follow procedures diligently.
• You’re a dependable team player who supports colleagues and ensures seamless handovers.

EXPERIENCE THAT HELPS

• Previous porter, concierge or front-of-house experience in residential or hotel settings.
• Experience managing deliveries, access control and key systems.
• Familiarity with health and safety checks, incident reporting and contractor coordination.
• Confidence using basic IT systems for logs, emails and task management.
• Knowledge of Westminster or central London residential environments and expectations.

WHAT WE OFFER

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on customer service excellence, situational judgment, building operations awareness and reliability for a front-of-house, shift-based role

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.