IT Support Engineer - #2148790

IT Support Engineer – 3-month contract – London

My Client is looking for a looking for a proactive and customer-focused professional IT Support Engineer to join a busy IT team, providing high-quality 1/2nd Line support across a modern Microsoft environment.

The IT Support Engineer will be responsible for resolving technical issues from mostly walk-ins, supporting M365, Active Directory and deploying laptops.

Skills & Experience from the IT Support Engineer:

• Proven experience providing 1/2nd Line IT Support in a Microsoft environment.
• Strong Microsoft 365 administration and support experience.
• Solid knowledge of Active Directory user and group management.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Laptop/device deployment and build using Intune
• Good understanding of the Microsoft End User Computing (EUC) stack.
• Any experience with Mac would be beneficial.
• Excellent troubleshooting and problem-solving skills.

Key Responsibilities of the IT Support Engineer:

• Provide 1/2nd Line technical support to end users, resolving incidents and service requests within agreed SLAs.
• Administer and support Microsoft 365, including user management, licensing, and troubleshooting.
• Manage Active Directory user accounts, including joiners, movers, leavers, group permissions, and password resets.
• Support and administer Windows 10 and Windows 11 desktop environments.
• Laptop and device build and deployment using Intune
• Support a small fleet of Mac devices.
• Investigate technical issues, perform root cause analysis, and implement long-term solutions.

The IT Support Engineer is required onsite in London, at least 5 days a week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.