SACM Consultant - #2149766
Vbeyond
Date: 2 weeks ago
City: London
Contract type: Full time
- Develop, implement, and maintain Service Asset & Configuration Management (SACM) policies, standards, processes, and governance frameworks.
- Own and govern the Configuration Management Database (CMDB) and Configuration Management System (CMS), ensuring accurate, complete, and trusted configuration data across the organisation.
- Define, manage, and maintain Configuration Items (CIs), their attributes, relationships, and service mappings to provide visibility of dependencies across business services, applications, infrastructure, and supporting components.
- Expertise in managing CMDB health and data models using the ServiceNow CSDM framework to drive service-aware governance
- Lead the end-to-end SACM lifecycle, including planning, identification, control, status accounting, verification, and audit of configuration item and service assets data.
- Establish and optimise CI data maintenance processes, leveraging discovery tools, system integrations, automation, and controlled manual updates to ensure data quality, integrity, and compliance.
- Manage configuration governance, assurance, and compliance activities, including regular configuration audits and the remediation of identified data quality issues.
- Provide governance and oversight of configuration compliance, audit, and CI attestation activities, ensuring CI data remains accurate, auditable, and aligned to organisational and compliance requirements.
- Drive the adoption of ServiceNow, discovery, and service mapping capabilities to improve automation, data integrity, configuration visibility, and operational resilience.
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