Account Manager - Digital Transformation Consultancy - #2150762

You will take ownership of a portfolio of approximately 5-6 client accounts, ensuring exceptional service delivery, identifying growth opportunities, and developing long-term trusted partnerships.

Working closely with specialists across strategy, customer experience, UX, digital marketing, data, analytics and technology, you'll help shape solutions that drive meaningful business outcomes.

Client Details

My client is a London based leading Tech and Data consultancy business that operates in all major sectors including financial services, telcos, utilities, publishing and media, retail, leisure and automotive.

Description

As an Account Manager, your key responsibilities will be as follows:

• Manage the day-to-day relationship of a portfolio of key client accounts.
• Build strong stakeholder relationships and become a trusted advisor.
• Develop account growth plans aligned to client objectives and business strategy.
• Lead client meetings, business reviews, and strategic discussions.
• Coordinate internal teams to ensure projects are delivered successfully and profitably.
• Oversee delivery across a broad range of services including digital transformation, customer experience, CRM, marketing technology, hosting and support, analytics, and consulting projects.
• Monitor commercial performance, revenue forecasting and account profitability.
• Ensure high levels of client satisfaction through proactive communication and problem-solving.
• Identify opportunities to expand services and increase account value.

Profile

The successful Account Manager candidate will be someone who combines strong relationship management skills with commercial awareness and a passion for technology and innovation.

You will have the following:

• Experience managing and growing client relationships within a digital, technology, consultancy, agency, customer experience or transformation environment.
• Strong understanding of digital transformation, UX, customer experience and technology-led solutions.
• Excellent communication, presentation and stakeholder management skills.
• Commercially minded with experience managing budgets, forecasts and account profitability.
• Strong organisational skills with the ability to manage multiple priorities.
• Proactive, solution-focused and comfortable working in a fast-paced environment.
• Ability to build credibility with both clients and internal delivery teams.
• Excellent negotiation and relationship-building skills.
• A collaborative approach and commitment to delivering outstanding client outcomes.

Job Offer

• £30,000-45,000 base salary (depending on experience) + commission.
• Opportunity to work with high-profile clients on transformational projects.
• Exposure to a wide range of digital, technology, data and customer experience solutions.
• Clear career progression with regular promotion opportunities.
• Significant investment in professional development and training.
• Dedicated time for innovation, learning and personal growth.
• Flexible benefits package including pension and wellbeing support.
• Hybrid working model with a mix of office, client-site and remote working.