Head of Residential Block Management - #2159783

Head of Residential – Property Management

I am delighted to be supporting the search for a Head of Residential to lead block management across a portfolio of around 10 buildings and 500 residential units — combining strategic oversight, technical expertise, and outstanding client service.

Key areas of delivery include: -

• Manage the portfolio – Oversee day-to-day management of circa 10 buildings and 500 units, ensuring compliance with lease obligations, service charge budgets, and regulatory requirements.
• Own client relationships – Act as primary point of contact for key clients, leading meetings, presentations, and strategic discussions to deliver solutions that exceed expectations.
• Report with impact – Prepare and present monthly performance reports to boards of directors, translating KPIs, budget variance analysis, and service delivery metrics into actionable insight.
• Bring technical depth – Advise on leasehold legislation, lease interpretation, and statutory obligations, working alongside health and safety, fire safety, and building defects specialists.
• Carry out regular site inspections to identify maintenance, compliance, and asset improvement needs.
• Drive growth – Support new business pursuits within the block management sector, contributing pitch preparation, market analysis, and strategic expansion of the residential portfolio.
• Refine how we work – Design and embed operational processes, best practice frameworks, and quality assurance protocols that lift efficiency and consistency.
• Lead and develop a team – Line manage and inspire colleagues through one-to-ones, performance reviews, training, and mentoring, fostering accountability and continuous improvement.