Customer Success Manager - BytePlus - London, UK - #2159805

Responsibilities
Join the Fast-Growing BytePlus Team
BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

As the Customer Success Manager (CSM) at BytePlus, you will be the primary technical point of contact for our most valued customers across Europe. You will collaborate closely with clients during the post-sales phase to ensure they unlock the full potential of our AI and cloud solutions, helping them achieve business objectives while maintaining high customer satisfaction.

Responsibilities:
- Proactive Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and issue escalations. Identify and recommend solutions for customers' evolving needs and challenges.
- Technical Guidance and Support: Serve as the primary customer liaison during the post-sales phase in Europe. Gain in-depth understanding of customers' business scenarios and summarize product application best practices in real customer use cases, with a focus on generative AI, LLM platforms, and AI developer tools.
- AI Adoption & Value Realization: Help customers maximize the value of their BytePlus investment by guiding them through best practices for AI model deployment, API optimization, and use case expansion. Monitor adoption and usage patterns, and proactively identify opportunities for customers to derive greater business value from our AI portfolio.
- Project Management & Ownership: Collaborate with customers to plan and execute onboarding, deployment, and expansion projects. Monitor progress and provide regular updates and technical support to stakeholders. Own project delivery to ensure on-time completion.
- Thought Leadership: Stay current with the latest AI and cloud technologies and industry trends. Contribute to developing best practices, industry insights articles, and technical documentation.

Qualifications
Minimum Qualifications：
- 5+ years of proven experience as a Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager.
- Must have experience in AI or cloud products from major technology providers.
- Experience working with digital-native businesses, software vendors, and system integrators across a range of verticals, including e-commerce, media, entertainment, gaming, and education.

Preferred Qualifications:
- Hands-on experience supporting, improving, or implementing generative AI / LLM products (e.g., model-as-a-service, foundation models, open-source AI agents, AI coding agents).
- Understanding of AI/ML concepts, model architectures, deployment patterns, and business use cases.
- Track record of driving customer expansion and renewal through value-led engagement.
- Excellent communication skills with the ability to engage effectively with both technical and executive stakeholders.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.


Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.