General Manager - #2161657

Your Company:
A reputable and growing business within the hospitality and entertainment sector has partnered with the team at NET Recruit to recruit an ambitious and commercially driven General Manager to join its London operation.
The organisation operates a well-established and highly regarded entertainment venue in the heart of Central London, set within one of the capital’s most historic and characterful areas. The venue welcomes a diverse customer base and delivers a high-quality experience across hospitality, entertainment and events.
With a strong reputation and an established presence within the sector, the business continues to develop and offers an exciting opportunity to join a distinctive London venue with genuine character and a loyal customer base.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys being visible to customers and teams, and is motivated by delivering exceptional service, developing people and maintaining high operational standards.

Your Role and Responsibilities:
While in this position your duties may include, but are not limited to:

• Taking full ownership of the day-to-day operation and commercial performance of the venue.
• Leading, motivating and developing a high-performing management and customer-facing team.
• Recruiting, training, coaching and retaining talented employees, with clear development plans for managers and supervisors.
• Creating a positive, inclusive and high-performance culture while addressing underperformance fairly and promptly.
• Leading from the floor during busy trading periods and setting the expected standards for service and customer experience.
• Planning effective rotas that align staffing levels with anticipated trade while supporting team wellbeing.
• Maintaining consistently high standards across hospitality, service, cleanliness, presentation and the overall customer experience.
• Overseeing the condition, presentation and operational readiness of the venue and ensuring any issues are addressed promptly.
• Managing suppliers, contractors and external partners while ensuring agreed service levels are maintained.
• Making effective use of operational systems covering EPOS, labour management, stock control and reservations.
• Taking ownership of the site P&L and delivering against agreed budgets and commercial targets.
• Managing budgeting, forecasting, payroll and labour costs to maximise profitability.
• Controlling stock, purchasing, wastage and cash handling while achieving agreed gross profit targets.
• Providing regular performance reporting to the Managing Director, clearly explaining results and identifying actions for improvement.
• Maximising revenue through proactive sales initiatives, events, private hire, seasonal activity and local marketing.
• Planning ahead for key trading periods and identifying opportunities to maximise revenue and customer engagement.
• Developing an effective programme of entertainment and events that supports the venue's commercial performance and customer proposition.
• Building strong relationships with local businesses, corporate clients and the surrounding community to encourage repeat business and strengthen the organisation's reputation.
• Maintaining high standards of health and safety, food safety, licensing and wider operational compliance.

What You Will Need to Apply:

• Proven experience as a General Manager, or an experienced Deputy General Manager, within the hospitality, leisure, entertainment or wider customer-facing sector.
• Strong leadership skills, with a proven ability to motivate, coach and develop high-performing teams.
• Strong commercial awareness and experience managing a P&L, labour costs, stock control and financial KPIs.
• A good understanding of hospitality operations, health and safety, licensing and wider compliance requirements.
• Excellent organisational, communication and problem-solving skills.
• The ability to remain calm and effective under pressure while maintaining consistently high service standards.
• A genuine passion for hospitality, entertainment and delivering exceptional customer experiences.
• A proactive and commercially driven approach, with the confidence to take ownership and make decisions.
• Experience managing busy trading periods and a high-volume customer environment.
• The flexibility to work around the needs of a busy hospitality and entertainment operation, including evenings and weekends.
• The right to work in the UK.

What You Will Get in Return:
This is an excellent opportunity to take genuine ownership of a key venue within a reputable and growing hospitality and entertainment business. You will have the autonomy to make decisions, shape the operation and directly influence the venue's commercial and operational success.
You will have the opportunity to lead and develop a talented team, grow revenue through events, private hire and commercial initiatives, and make a visible impact on the customer experience and reputation of the business.
The role offers a salary of up to £60,000 with a performance-related bonus, with the bonus linked to agreed business and site performance targets. You will also benefit from excellent career progression within a growing organisation, ongoing management development and leadership training, staff discounts across company venues and a company pension.
You will be joining an ambitious and supportive business that gives its General Managers genuine responsibility and trusts them to run their operation with an entrepreneurial mindset. This is a hands-on role for someone who wants to be visible, lead from the front and make a real difference to the continued success of an established entertainment business.

To express interest in this role and have a confidential chat, please reach out to:

Suzi Kocovska - Recruitment Partner

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