General Manager/Operations Manager - #2168478

General ManagerSalary: £40,000 - £55,000 per annum
Job Type: Permanent, Full Time Working Pattern: Fully Office Based (5 Days Per Week)
About the Role
An exciting opportunity has arisen for an experienced General Manager / Operations Manager to oversee the day-to-day operations of a busy and diverse workforce. This position is ideally suited to a highly organised and people-focused manager who can lead teams, manage resources, and ensure smooth operational delivery across multiple departments. You will be responsible for managing approximately 35 employees across security, cleaning and maintenance functions, ensuring resources are effectively allocated, and operational standards are maintained.This is a hands-on management role focused on people leadership, workforce planning and operational efficiency rather than technical Facilities Management.
Key Responsibilities

• Lead and manage a workforce of approximately 35 employees.
• Oversee security, cleaning and maintenance teams.
• Manage staffing rotas, timesheets and workforce planning.
• Ensure adequate resource allocation across all operational functions.
• Support recruitment, onboarding and employee management activities.
• Work alongside an external HR consultancy regarding employee relations matters.
• Monitor team performance and implement improvements where required.
• Manage day-to-day office and operational functions.
• Maintain operational procedures and ensure efficient service delivery.
• Produce reports and utilise Microsoft Office systems effectively.
• Drive a positive working culture and ensure staff engagement.

What We're Looking For

• Previous experience in a General Manager, Operations Manager, Office Manager or similar leadership role.
• Strong people management experience, ideally managing multidisciplinary teams.
• Experience managing rotas, scheduling, timesheets and staffing resources.
• Good understanding of HR processes and employee management.
• Excellent organisational and problem-solving skills.
• Strong administration and Microsoft Office skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Facilities, property, security, cleaning or estates experience would be advantageous but is not essential.

What's on Offer

• Competitive salary of £40,000 - £55,000 depending on experience.
• Permanent position with long-term career prospects.
• Flexible start and finish times around an 8-hour working day.
• Opportunity to lead and develop an established workforce.
• Immediate interviews available with an ASAP start date.

Hays Specialist Recruitment
If you're an experienced people manager looking for a varied operational leadership role with responsibility for a substantial workforce, we'd like to hear from you. Apply now or contact Hays Facilities Management for a confidential discussion.

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