Help Desk Assistant - #2168489

Ref: 23583

Job Title: Help Desk Assistant

Your New Salary: Competitive

Location: The City of London, 5 daysOnsite

Agency temp (PAYE)

Start: ASAP

Working hours: 35 hours

Help Desk Assistant - Duties and Responsibilities

• Provide day-to-day IT support to end users, including troubleshooting PC, hardware, software and peripheral-related issues.
• Apply a sound understanding of fundamental networking concepts to systematically diagnose and resolve network-related issues.
• Understand and apply basic IT security principles, including the potential security implications of day-to-day IT activities and decisions.
• Provide support for Microsoft 365, Entra ID and Intune, including user account and licence administration.
• Manage and support PCs and mobile devices, including device configuration, deployment and ongoing maintenance.

Help Desk Assistant - Skills and Experience

• Excellent written and verbal communication skills in English.
• Extensive experience in IT infrastructure and application support.
• Excellent organisational skills.
• Strong communication and interpersonal skills.
• A collaborative approach with the ability to work effectively as part of a team.
• Excellent analytical and problem-solving skills.
• Strong time management skills with the ability to prioritise tasks effectively.
• High level of accuracy and attention to detail.
• Strong sense of responsibility and accountability.
• Japanese language skills would be an advantage.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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