Tenancy Specialist - Clarion Housing - #2171878

We are looking for an experienced Tenancy Specialist to join our housing team and provide expert support across tenancy enforcement, anti-social behaviour (ASB) management, tenancy fraud investigations, and legal case management. This is a specialist role focused on protecting communities, safeguarding housing stock, and ensuring tenancy breaches are dealt with effectively and proportionately.

Working closely with Neighbourhood Officers, external agencies, legal partners, and enforcement bodies, you will take ownership of complex tenancy-related investigations and support the delivery of positive outcomes for residents and the organisation.

Location: Penge, SE20

Contract: to start ASAP until March 2027

Payrate: £22.03 per hour PAYE

• Manage tenancy fraud, subletting, and Right to Buy fraud investigations from referral through to resolution.
• Lead on complex anti-social behaviour cases, providing guidance and support to operational teams.
• Investigate breaches of tenancy and determine the most appropriate enforcement action.
• Prepare legal documentation and manage court proceedings relating to tenancy enforcement matters.
• Represent the organisation at court hearings where required.
• Work in partnership with solicitors, process servers, bailiffs, police, local authorities, and support agencies.
• Manage complex tenancy management cases, including successions and end-of-tenancy reviews.
• Gather evidence through investigations, interviews, intelligence gathering, and multi-agency working.
• Ensure accurate records are maintained and cases are managed in line with legislation, policy, and best practice.

We are looking for someone who has:

• Strong experience dealing with anti-social behaviour, tenancy enforcement, housing management, or fraud investigations.
• Excellent knowledge of housing legislation, tenancy management, ASB legislation, and legal processes.
• Experience preparing cases for court and achieving successful enforcement outcomes.
• Strong investigative and problem-solving skills with the ability to make sound decisions.
• Excellent communication and stakeholder management skills.
• The ability to handle sensitive and complex cases with professionalism and resilience.
• Experience working with partner agencies, including local authorities and law enforcement.
• A Counter Fraud qualification (or working towards one) would be advantageous

If you have a passion for protecting communities, managing complex investigations, and delivering excellent tenancy management outcomes, we'd love to hear from you.

Apply today to be considered for this exciting opportunity