Housing Resolutions Officer - #2173550

We are currently recruiting for an experienced Housing Resolutions Officer to join a busy Local Authority Housing Service. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, housing needs, or temporary accommodation services.

The successful candidate will manage a varied caseload, supporting households facing housing difficulties and homelessness. You will provide housing advice, carry out assessments, work with vulnerable residents, and help identify sustainable housing solutions, ensuring compliance with relevant housing legislation and statutory duties.

Key Details:

• Location: London, HA9
• Hours: Full Time, Monday to Friday
• Duration: Until March 2027
• Working Arrangement: Hybrid
• Pay rates: PAYE £21.41 per hour or Umbrella £28.19 per hour

Responsibilities:

• Managing a caseload of housing and homelessness-related cases.
• Providing housing options advice and guidance to residents experiencing housing difficulties.
• Supporting households living in Temporary Accommodation and assisting with move-on to suitable long-term housing.
• Carrying out suitability and housing needs assessments.
• Investigating and resolving complex housing cases in accordance with legislation, policy, and procedure.
• Liaising with landlords, accommodation providers, support agencies, and internal departments to achieve positive outcomes for residents.
• Maintaining accurate and up-to-date case records and ensuring statutory deadlines are met.
• Drafting clear and professional correspondence, decision letters, and case notes.
• Working with vulnerable households and providing a high standard of customer service in sensitive situations.
• Undertaking home visits and property visits where required.
• Contributing to service improvements and identifying opportunities for preventative interventions.

Skills & Experience:

• Previous experience within a Local Authority Housing, Housing Options, Housing Needs, Homelessness, or Temporary Accommodation service.
• Good knowledge of homelessness and housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.
• Experience supporting vulnerable residents and households at risk of homelessness.
• Experience carrying out housing assessments and providing housing options advice.
• Understanding of Temporary Accommodation processes and housing pathways.
• Knowledge of welfare benefits and landlord and tenant legislation.
• Strong negotiation, advocacy, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage a demanding caseload and prioritise competing deadlines.
• Experience using housing management systems and case management databases.
• A Standard DBS check is required for this role.

HOW TO APPLY?

If this opportunity is of interest, please apply your most up-to-date CV.