Front of House Assistant - #2173551

Location: Wembley Park, West London
Salary: £26,500 per annum
Hours: 4 on / 4 off shift pattern
Contract: Permanent
Start Date: ASAP

We are recruiting for a friendly, professional and customer-focused Front of House Assistant to join a high-end residential development in Wembley Park, within walking distance of Wembley Stadium.

As a Front of House Assistant, you will be the first point of contact for residents, visitors and contractors, delivering a welcoming and efficient service while supporting the smooth day-to-day running of the building.

This is a varied position combining customer service, reception duties, administration and general building support.

Applicants must live in Wembley or the surrounding areas, with an easy and reliable commute to the development.

• Provide a warm, professional welcome to residents, visitors and contractors.

• Deliver excellent front-of-house service, responding to resident enquiries and requests.

• Manage incoming parcels, deliveries and collections.

• Assist with bookings for communal facilities and resident amenities.

• Maintain accurate records of keys, deliveries, incidents and resident requests.

• Carry out routine building patrols, identifying and reporting maintenance or security concerns.

• Liaise with contractors and the wider building management team.

• Respond to resident complaints and queries in a calm, professional manner.

• Maintain accurate shift handovers and update relevant building management systems.

• Support the overall presentation, safety and smooth operation of the development.

We are looking for a personable and reliable Front of House Assistant who takes pride in delivering excellent customer service.

• Previous experience in front of house, reception, hospitality, hotels, retail or residential concierge would be advantageous.

• Excellent customer service and communication skills.

• Smart, professional appearance and a friendly, approachable personality.

• Strong organisational skills and attention to detail.

• Confident using computers and basic administrative systems.

• Reliable, punctual and comfortable working a 4 on / 4 off shift pattern.

• Able to remain calm and professional when handling resident enquiries or unexpected issues.

• A proactive attitude and willingness to learn.

Must live locally to Wembley or within a short, straightforward commute.

• Previous residential property experience is desirable but not essential. We welcome applications from candidates with strong customer-facing experience who are keen to develop a career in residential property.

  What's on Offer

  • Salary: £26,500 per annum.

  • Permanent, full-time employment.

  • 4 on / 4 off shift pattern.

  • 20 days' annual leave plus bank holidays, subject to the employer's holiday policy.

  • Workplace pension.

  • Training and development opportunities.

  • Potential career progression within residential property management.

  • Friendly, established team at a high-end residential development.

  If you're an enthusiastic Front of House Assistant based in or close to Wembley and enjoy working with people, we'd love to hear from you!