Business Analyst - #2175602

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Job Family Group:

Job Description:

The Business Analyst is responsible for eliciting, analysing, documenting and managing business requirements across projects supporting the Corporate Affairs digital portfolio. The role connects business needs with technology delivery, ensuring project scope, processes, requirements and expected outcomes are clearly understood, agreed and traceable throughout the project lifecycle.

Working with Project Managers, Delivery Managers, Product Managers, Technical Delivery Leads, architects, engineers, suppliers and business partners, the role supports projects from discovery and definition through design, build, testing, implementation and early-life support. It provides structured analysis that enables informed decisions, reduces ambiguity and helps ensure delivered solutions meet business, operational and user needs.

Scope & Scale

Project focus

Supports digital and technology projects across Corporate Affairs, including global web, content, brand, communications, data, automation and operational capabilities.

Lifecycle coverage

Works from discovery and project definition through requirements, solution design, delivery, UAT, implementation and early-life support.

Analysis ownership

Owns analysis activities for an agreed project or workstream, maintaining requirements, process models, traceability and supporting artefacts.

Partner reach

Engages business users, subject-matter experts, delivery teams, suppliers and governance partners across global and regional teams.

Delivery environment

Works across Agile, hybrid or project delivery approaches and supports effective use of backlogs, user stories, documentation and decision controls.

Key Responsibilities

Requirements Elicitation & Management

• Plan and lead requirements-gathering activities with business users, subject-matter experts and delivery partners.
• Translate business needs into clear, structured and testable requirements, epics, features, user stories and acceptance criteria.
• Define functional and non-functional requirements, including operational, security, privacy, accessibility, data and support needs.
• Maintain requirements traceability from business objective through design, build, testing and implementation.
• Manage changes to requirements, assess impacts and ensure decisions are documented and communicated.
  

Business Process Analysis & Project Definition

• Map current-state and future-state processes, workflows, user journeys, roles, hand-offs and difficulties.
• Identify gaps, inefficiencies, risks and opportunities for simplification, automation and improved ways of working.
• Support project discovery, scope definition, options analysis, feasibility assessment and prioritisation.
• Contribute to arguments by defining problems, benefits, impacts, assumptions, costs and measurable outcomes.
• Help establish clear project boundaries, dependencies, governance needs and definitions of done.
  

Partner Engagement & Facilitation

• Plan and facilitate workshops, interviews, playback sessions and requirements reviews.
• Build effective relationships across business, technology, suppliers and project governance groups.
• Balance conflicting partner needs and use structured analysis to support alignment and decisions.
• Present complex information clearly using concise narratives, process maps, models and decision-ready recommendations.
• Raise unresolved requirements, risks and decisions with clear options and impacts.
  

Solution Support & Delivery Collaboration

• Work with architects, engineers, designers and suppliers to ensure proposed solutions meet agreed business needs.
• Support solution evaluation, build-versus-buy assessments and analysis of options, trade-offs and impacts.
• Participate in backlog refinement, sprint planning, demos and delivery reviews where projects use Agile methods.
• Clarify requirements throughout delivery and support teams in resolving ambiguity, defects and scope questions.
• Validate that delivered solutions align with requirements, process design and intended business outcomes.
  

Testing, Readiness & Implementation

• Define business scenarios and support development of test approaches, UAT plans, test cases and acceptance evidence.
• Coordinate business participation in UAT, track defects and confirm requirements are met before release.
• Assess business and process impacts and contribute to communications, training, guidance and adoption plans.
• Support operational readiness, handover documentation, support processes and implementation planning.
• Contribute to launch, early-life support and post-implementation review, capturing lessons and improvement opportunities.
  

Work you're doing

• Business requirements, functional and non-functional requirements, user stories and acceptance criteria.
• Current-state and future-state process maps, workflows, user journeys and gap assessments.
• Partner maps, workshop outputs, decision logs, traceability matrices and change-impact assessments.
• Inputs to project scope, business cases, options analysis, governance and benefits measures.
• UAT scenarios, test cases, acceptance evidence, readiness materials and implementation documentation.
  

Skills & Experience