Senior Corporate Receptionist - #2175973

Our client is a very successful professional services firm looking to recruit a permanent Senior Corporate Receptionist. Working in a team of two you will mentor and develop the Junior Receptionist, and take ownership and set hight standards for delivering high standards.

This role will suit a Corporate Receptionist who has a proven track record of raising service standards, enjoys improving processes and the way things are done, and training and mentoring others, with the confidence to set expectations and give constructive feedback.

Salary: £36,000 - £38,000 (depending on experience) + fantastic benefits, 25 days holiday and discretionary annual bonus

Location: City! Stunning, large modern offices

Office based: 5 days working in the office Monday to Friday

Hours: 8am to 4.30pm Monday to Friday

Senior Corporate Receptionist Responsibilities:

• Take day-to-day ownership of front of house standards, documenting and maintaining clear service standards for visitor welcome, call handling, meeting rooms and post.
• Identify and implement improvements to the firm’s reception processes and support the introduction of new systems and ways of working, bringing best practice from corporate front of house environments.
• Measuring performance against the agreed standards and report monthly, including room turnaround and readiness, post and redirection accuracy, and client and colleague feedback.
• Mentor, train and support the Junior Receptionist and any new or temporary members of the Reception team.
• Meeting and greeting clients, visitors and colleagues.
• Answering the phone, screening calls and directing enquiries to the appropriate member of staff.
• Management of meeting rooms, staff desk booking system, visitor booking and door access fob systems.
• Ensuring meeting rooms are set up with all necessary equipment, refreshments and stationery for each meeting to the agreed standard.
• Conduct regular floor walks and checks of reception, meeting rooms and client-facing areas.
• Responsible for stationery and office consumables, and assisting with facility issues.
• Assisting the HR with new starters.
• Assisting the Marketing team with events.
• Post duties - receiving and scanning the post, scanning, archiving, printing and document management.
• Keeping reception procedures, checklists and training materials up to date.

The successful candidate for this role will:

• Have a minimum of 2 years’ experience in a Corporate Reception or Front-of-House role, ideally within a professional or financial services environment.
• Have a proven track record of raising service standards, improving processes, or training and mentoring others, with the confidence to set expectations and give constructive feedback.
• Be happy to train and mentor the Junior Receptionist.
• Be happy to work in the office five days a week, hours of 8am to 4.30pm.
• Have a polished, positive, welcoming and professional manner.
• Be confident interacting with the firm's partners, clients, visitors and colleagues at all levels.
• Have excellent organisational skills, able to prioritise workloads in a fast-paced front of house environment.
• Be able to think on your feet and remain calm and professional when handling unexpected situations.
• Be willing to help across the whole Administration team when needed.
• Have strong attention to detail.
• Be a great team player.
• Confident IT skills, including Microsoft 365 (Outlook, Word and Excel), with the ability to quickly learn new systems and software.
• Be willing to train as a First Aider and Fire Warden to support the firms Health and Safety obligations
• Be eligible to work in the UK full time.