CRM Operations Manager - #2177786

Your new company

A global financial services business is looking for a CRM Operations Manager to join its Customer Operations team.

This is an opportunity to join a fast-paced, collaborative team that delivers impactful, data-driven communications across multiple customer touchpoints, helping drive engagement, retention and customer experience.

Your new role

As CRM Operations Manager, you'll be responsible for the delivery, testing and optimisation of multichannel CRM campaigns across the customer lifecycle. Working closely with stakeholders across Product, Marketing, Customer Experience, Content and Support, you'll ensure communications are delivered accurately, compliantly and effectively.

Key responsibilities will include:

• Building, scheduling and QA testing CRM campaigns across email, push notifications, SMS, in-app messaging and customer communications.
• Managing campaign execution and supporting real-time communications delivery.
• Ensuring audience selection, data accuracy and consent management processes are followed.
• Developing and optimising automated customer journeys and triggered communications.
• Running A/B and multivariate testing programmes to improve campaign performance.
• Monitoring campaign performance, reporting against KPIs and maintaining dashboards.
• Partnering with cross-functional teams to manage briefs, approvals, timelines and launches.
• Supporting compliance, governance and risk requirements throughout campaign delivery.
• Creating documentation, runbooks and best-practice processes to improve operational efficiency.

What you'll need to succeed

• Experience delivering CRM campaigns within a regulated environment.
• Hands-on experience with enterprise CRM or marketing automation platforms such as Braze, Salesforce Marketing Cloud, Adobe Campaign, MoEngage or similar.
• Strong understanding of customer segmentation, lifecycle marketing and automated journeys.
• Experience managing campaigns from briefing through to execution and reporting.
• Excellent analytical skills with the ability to validate data and interpret campaign performance metrics.
• Knowledge of A/B testing methodologies and campaign optimisation techniques.
• Strong stakeholder management and communication skills.
• A highly organised approach with excellent attention to detail.

What you'll get in return

• Opportunity to work for a recognised market-leading organisation.
• Day rate of £550-650/day PAYE

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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