Assistant Income Officer - #2177852

Assistant Income Officer - OUR CLIENT, a community-focused organisation is seeking a proactive coordinator to support residents with account queries, payment arrangements and practical financial guidance. This is a varied role combining customer contact, accurate administration and early action to prevent debt from escalating.

The responsibilities for the Assistant Income Officer role will include:

• Resolve residents’ rent, service charge and account queries by phone and email.
• Contact residents early to address missed payments and prevent debt building up.
• Manage shared inboxes, case documents and accurate resident records, including support needs.
• Accurately process rent payments, direct debits, card transactions and refunds.
• Help Income Officers manage early arrears through reminders and payment plans.
• Explain payment responsibilities and connect residents with benefits and money advice to help sustain tenancies.

THE PERSON and SKILLS REQUIREMENTS for the Assistant Income Officer:

• Credit Control or debt collection experience, ideally in housing, income management, local government or residential property.
• Clear, sensitive communication with residents facing financial difficulties.
• Strong organisation and confidence balancing competing priorities.
• Confident with Microsoft Office and databases or housing systems.
• A calm, empathetic approach to difficult conversations and residents’ support needs.

Benefits:

• Hybrid working
• Enhanced pension scheme
• Training and development
• Life assurance
• Additional annual leave

Put your customer service skills to work supporting residents, with hybrid working, an enhanced pension and opportunities to develop.

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