Head of Property Services - #2178830

London

£87,500 - £99,000 + £6000 car allowance + Bonus + Private Medical Insurance

Lead a property services division that makes a difference to customer homes and everyday lives.

Would you like to join us as Head of Property Services Maintenance for London? This is an opportunity to combine operational leadership with service improvement, ensuring customers receive high-quality services and that our repairs teams and contractors deliver on their commitments.

Reporting to the Director of Property Maintenance Director, you will oversee responsive repairs, out-of-hours services, void works and disrepair. You will translate strategy into clear operational plans, take accountability for performance and budgets, and work across Hyde to deliver joined-up services that protect our homes and meet residents’ needs.

Essential for this role is a strong working knowledge of the London Property Services Maintenance Market.

• Leading managers, teams and contractors to deliver repairs and maintenance safely, efficiently and within agreed timescales.
• Taking ownership of service performance, budgets and high-value contracts, addressing underperformance and delivering value for money.
• Improving the resident experience by acting on feedback, resolving escalated complaints and tackling the causes of service failures.
• Maintaining effective oversight of health and safety, compliance, operational risk and service quality.
• Working closely with Asset Management, Compliance, Stock Investment and customer teams to coordinate delivery and improve outcomes.
• Building an accountable, inclusive team culture, with clear expectations, effective coaching and a focus on continuous improvement.

• An extensive knowledge of the London Property Service Maintenance Market (non- negotiable)
• Significant leadership experience in a complex property maintenance, repairs or housing service, with responsibility for operational performance, customer outcomes and substantial budgets.
• Strong knowledge of relevant housing, property, health and safety, procurement and contract management requirements.
• Experience leading managers and multidisciplinary teams, building capability and improving service delivery.
• Strong commercial and financial skills, including budget management, forecasting and holding suppliers to account against contractual standards.
• The ability to turn performance data and resident feedback into practical improvements, alongside confident communication and stakeholder management skills.

You will have the opportunity to shape how essential property services are delivered, strengthen contractor and team performance, and make a tangible difference to residents. Success will mean safer services, reliable repairs, improved resident satisfaction and strong financial control.

• 30 days holiday
• Great Pension
• Life Assurance
• Car Allowance
• Bonus
• Annual Health Check
• Private Medical Insurance

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring different perspectives are represented in decision-making, service delivery and the way we shape our organisation.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.

This is a designated role under the Competence and Conduct Standard. Candidates should hold, or be willing to work towards, a relevant housing qualification appropriate to the role, which must be achieved by October 2029.