Debt Recovery Officer - #2182244

Debt Recovery & Enforcement Officer (x4)

London Borough of Brent (Hybrid Working)

Full-Time | Temporary Assignment (Minimum 3 Months)

£20.74 per hour PAYE (£27.31 per hour Umbrella Equivalent)

We are currently recruiting for four experienced Debt Recovery & Enforcement Officers to join a busy local authority income collection team within the London Borough of Brent.

This is an excellent opportunity for professionals with debt recovery, revenues, enforcement, or income collection experience to play a key role in maximising income collection while delivering a fair and customer-focused service.

The Role

As a Debt Recovery & Enforcement Officer, you will be responsible for recovering and enforcing a range of outstanding debts, including:

• Council Tax arrears
• NEC Sundry Debts (Oracle Advanced Collections)
• Other debt recovery portfolios managed by the Council

You will ensure recovery activity is carried out efficiently, professionally and in accordance with relevant legislation, case law, local policies and the Council's Debt Recovery Policy.

Key Responsibilities

• Recover outstanding debts and maximise income collection across allocated caseloads.
• Assess cases objectively and determine the most appropriate recovery and enforcement action.
• Manage debt recovery processes in line with Council policies, legislation and best practice.
• Liaise with customers, courts, enforcement agents and other stakeholders to resolve debt cases effectively.
• Provide advice and support to customers while balancing the Council's duty to collect revenue.
• Maintain accurate records and case management information.
• Ensure all recovery and enforcement actions are compliant and auditable.

About You

To be successful in this role, you will have:

• Experience within debt recovery, revenues, enforcement or income collection.
• Knowledge of County Court and/or Magistrates' Court debt recovery procedures.
• Strong understanding of relevant debt recovery legislation and enforcement processes.
• Excellent verbal and written communication skills.
• Strong negotiation and influencing abilities.
• Good numerical, analytical and problem-solving skills.
• Experience providing high-quality customer service within a diverse community environment.
• The ability to manage a varied caseload and work to deadlines.

Working Arrangements

• Hybrid working model.
• Minimum of 2 days per week in the office.
• Additional office attendance may be required depending on service demands, meetings and operational needs.

If you're interested in joining a well-established local authority team and making a positive contribution to revenue collection services, we'd love to hear from you.