Remote Night Counsellor - #2182301

Salary: £30,000–£33,000 per annum FTE (37.5 hours) + £3,000 night allowance

Hours: 3 nights per week, fixed 12-hour shifts (7pm–7am or 8pm–8am)

We are recruiting for a Night Counsellor to provide immediate telephone-based emotional and psychological support to adults experiencing mental health difficulties, significant distress and crisis situations.

This is a fast-paced and demanding role, requiring someone confident managing high-risk conversations, making independent decisions and responding appropriately to complex safeguarding concerns. You will need to remain calm under pressure and be comfortable supporting individuals experiencing suicidal thoughts, self-harm and other immediate risks.

• Provide immediate emotional and psychological support through telephone consultations.
• Conduct risk assessments, identifying and responding to immediate or escalating risks.
• Manage high-risk calls involving suicidal ideation, self-harm and crisis situations.
• Identify safeguarding concerns and take appropriate action, including escalation to emergency services where necessary.
• Make informed decisions independently within a fast-paced and unpredictable environment.
• Use brief therapeutic approaches, including solution-focused techniques.
• Maintain accurate and confidential records of calls, risk assessments and actions taken.

• Level 4 counselling qualification or above.
• Current membership with a recognised professional counselling body.
• Minimum 10 months' post-qualification counselling experience.
• Experience supporting adults with emotional and mental health difficulties.
• Strong understanding of risk assessment, suicide prevention and safeguarding.
• Confidence managing complex, sensitive and high-risk conversations.
• Ability to work independently, think quickly and make decisions under pressure.

Previous experience within a crisis line, EAP, telephone counselling or another fast-paced support environment would be advantageous.

• Three fixed 12-hour night shifts per week.
• Shifts start at either 7pm or 8pm.

If you are an experienced counsellor confident managing crisis situations, high-risk calls and safeguarding concerns, we'd love to hear from you.