Head of Operations - #2190197

Head of Operations | London | £55k–£60k | Hybrid Working

A global professional service firm is seeking an experienced and commercially minded Head of Operations to join a dynamic and fast-paced, working in a role with lots of scope to be involved in various projects. This is a broad and influential position, working closely with senior stakeholders to drive operational efficiency, strengthen internal processes and enhance overall employee experience.

The successful candidate will be highly organised, proactive and solutions-focused, with the confidence and natural ability to manage multiple projects simultaneously while balancing both the strategic and day-to-day operational requirements of the business. With exposure to multiple areas of the global business, the position offers significant scope for professional growth and the opportunity to broaden expertise through a varied and hands-on role.

What You'll Do

• Oversee daily operations across London and international offices.
• Lead cross-functional projects and operational initiatives, ensuring effective and smooth delivery.
• Manage supplier relationships, contract renewals, negotiations, due diligence and facilities management.
• Ensure compliance across legal, GDPR and relevant regulatory requirements.
• Plan and deliver company-wide events, offsites and international trips.
• Produce regular reporting and business insights for the senior management team.
• Review, maintain and develop company policies, introducing new systems and procedures to improve operational efficiency and overall employee experience.
• Support business expansion initiatives, including new office openings and relocations.
• Manage IT systems, proactively identifying and resolving technical issues whilst using preventative measures where possible.
• Act as the lead for all HR matters across the company.
• Oversee employee onboarding and offboarding, including the preparation and issuing of contracts and HR documentation.
• Monitor employee milestones, appraisals, probation periods and engagement touchpoints.
• Lead employee engagement surveys, analysing feedback and implementing initiatives to support employee welfare and retention.
• Maintain up-to-date knowledge of employment legislation and HR compliance requirements across all international offices.
• Manage a positive and high-performance working culture, helping to drive employee engagement and organisational development.

Who You Are

• Previous experience in an Operations role incorporating HR responsibilities within a fast-paced and growing environment.
• Confident and comfortable working closely alongside Founders, senior leadership and key stakeholders.
• Highly organised, with a strong ability to balance multiple projects and competing priorities at one time
• A calm, level-headed and professional individual with the ability to manage expectations and navigate challenging situations effectively and with neutrality.
• Previous management experience, with the confidence to lead, influence and build relationships across a business.
• Autonomous and proactive in their approach, with the ability to exercise sound judgement and make decisions quickly independently.
• A proven track record of successfully delivering operational projects, implementing new systems and driving process improvements.
• Strong knowledge of HR duties, employment legislation and organisational development.
• Familiarity with HRIS and CRM systems.
• Excellent written and verbal communication skills, with exceptional attention to detail.
• Able to prioritise effectively and remain composed in a fast-changing environment.
• Maintain high level of discretion and integrity when handling confidential and sensitive information.
• A positive, engaging and solutions-focused individual with a genuine interest in contributing to the wider development and success of the business.

Benefits

• 25 days annual leave, increasing to 30 days
• Private health care cover
• Pension
• Annual company trips and team away days
• International office working
• Hybrid and flexible working

This is a fantastic opportunity for someone who enjoys taking ownership, challenging existing processes, building strong relationships and identifying new ways to improve business operations. If you are looking to join a supportive and collaborative team, please get in touch with us and apply!

REF: GB222231

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