Housing Manager - #2190205

The Role

As our Housing Manager, you will be responsible for the performance of the housing officer department and ensuring our weekly property, occupancy and welfare inspections are conducted efficiently and to high standards. You will lead and manage a team of housing officers that manage a property portfolio across London.

Main Duties & Responsibilities

• Day-to-day management of a team of 15 plus housing officers across the S&P portfolio and an office-based administrator.
• Supporting housing officers on site to effectively resolve complex situations, escalating to senior management if required - ASB, tenant complaints, neighbour complaints, high-risk tenants, inspections
• Implementing processes, reviewing the structure of the team, and identifying areas and trends which will lead to an increased level of service
• Regularly auditing housing officer inspections and providing feedback.
• Allocate patches to housing officers
• Ensure inspection reports are being carried to S&P standards
• General support, training and mentoring to housing officers.
• Ensure void periods are minimised, and our management service is maximised by liaising with other key departments
• Carry out monthly ‘one-to-one’ meetings with housing officers
• Overseeing inspections
• Ensure the team are using the CRM system salesforce appropriately and good computer housekeeping practices are maintained in relation to backup procedures and filing of reports and documents

Skills & Knowledge

• Knowledge and experience working in temporary and emergency accommodation
• Experience with managing vulnerable individuals and managing HMO properties
• Knowledge of property-related development, standards, social housing and planning regulations
• Experience working with or for a local authority, housing association or housing provider
• Experience in managing a large team
• Genuine desire to help the vulnerable
• Ability to negotiate with consultants, council officers and external agencies
• Ability to work effectively in a high-pressure environment and adhere to deadlines
• Drivers license
• DBS / Police checked

Desirable Skills/ Qualifications

• Chartered Institute of Housing National Practitioner level 3 or willingness to attain
• Experience working within the temporary accommodation sector

Benefits

• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 30 days
• Celebration of tenure
• 3 years £500
• 5 years £1000
• 10 years £5000
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension schemes increase – after 2 years.
• £500 referral scheme for staff who refer a new employee, paid upon passing probation.
• Company payday lunch