Housing Officer - #2190269

The Role

We have 2 vacancies covering either South London patch or West/ NW London patch. The hours will be 9:00am to 5:30pm or 12:00pm to 8:30pm. This is a full time field based role, with attendance to office for monthly meetings and training.

A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers.

It's a very rewarding role in an organisation where your efforts will be recognised and valued.

Main Duties & Responsibilities

• To provide basic maintenance services and adjustments when needed
• Provide basic cleaning in properties
• Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef & Philips procedures, including:
• Scheduled periodic inspection visits
• Maintenance visits, reporting issues in line with Stef & Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors
• Dealing with complaints, and following up to ensure that they have been addressed appropriately
• Health and Safety inspections
• Support departments with check in and check out inspections
• Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required
• Liaising with the Utility department and obtaining meter reads
• Assessing service user’s suitability for properties
• Carrying out customer satisfaction surveys
• Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)
• Maintain a safe working environment
• Report all incidents or potential hazards
• When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate
• Maintain good working knowledge of company policies, and ensure they are followed at all times
• Participate in development reviews
• On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.

Skills & Knowledge

• An ability to demonstrate the core values of Stef & Philips
• Knowledge and practice in housing and tenancy management support
• Knowledge of the housing benefits system and welfare reform in a supported housing environment
• Experience working with vulnerable people with support, care needs and homelessness
• Computer literate
• Knowledge of Microsoft office packages, particularly Word and Excel
• Good interpersonal skills
• Good communication skills (written and verbal)
• Ability to prioritise and manage own workload, time and travel
• Excellent organisational skills
• Accurate recording skills
• Good problem solving skills
• Experience in managing maintenance issues and scheduling
• Flexible, approachable, positive and enthusiastic
• Driving licence

Desirable Skills/ Qualifications

• Chartered Institute of Housing National Practitioner level 3 or willingness to attain
• Experience working within the temporary accommodation sector

Benefits

• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 30 days
• Celebration of tenure (3 years £500) (5 years £1000) 10 years (£5000)
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension schemes increase – after 2 years.
• £500 referral scheme for staff who refer a new employee, paid upon passing probation.
• Company payday lunch