EUC Engineer - AVP - SMBC - #2190491

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are

United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

Is the next step in your career at SMBC Group EMEA ? We're looking for an EUC Engineer, Assistant Vice President to join our EUC Engineering team.

This is an opportunity to help modernise End User Computing across EMEA by designing, building and improving secure workplace services across physical endpoints, virtual desktops and cloud-delivered environments. You will contribute to strategic change while strengthening the resilience, performance and employee experience of business-critical services.

In this role, you will:

• Design, build, test and deploy secure EUC solutions across Windows endpoints, virtual workspaces and application-delivery platforms.
• Deliver platform upgrades, lifecycle initiatives and automation that improves resilience, security and employee experience.
• Investigate complex technical issues, address root causes and create clear documentation for operational support.

To succeed in this role, you will bring:

• Hands-on experience engineering enterprise endpoint, virtual workspace or application-delivery services.
• Strong Windows troubleshooting skills and experience delivering controlled technical change.
• A collaborative, improvement-focused approach, with clear technical documentation and stakeholder communication skills.

Position Description

About this role
Our End User Computing services enable colleagues across EMEA to work securely and effectively. As an EUC Engineer, you will contribute to the design, build and lifecycle management of workplace platforms, helping the organisation move towards secure, persona-led physical, virtual and cloud endpoint services.
You will work closely with colleagues across Client Computing, Infrastructure, Digital Employee Experience, regional IT, Architecture, Cyber Security, Service Management and Change, together with strategic technology partners.
What you'll do
- Engineer, enhance and maintain enterprise Windows endpoint, Citrix and application-delivery services.
- Contribute to solution design and deliver build, configuration, testing, release and operational handover activities.
- Deliver operating-system, image, platform and application lifecycle enhancements.
- Develop automation and reusable engineering controls that improve consistency, speed and quality.
- Troubleshoot complex incidents and performance issues using platform telemetry and structured root-cause analysis.
- Perform technical analysis and remediate vulnerabilities, technical debt and end-of-life risks through controlled engineering change.
- Produce and maintain technical designs, test evidence, implementation plans, rollback plans, runbooks and knowledge articles.
- Work with operational teams to improve supportability and transfer repeatable fixes into standard processes or automation.
- Support project delivery, estimate engineering effort and manage assigned work to agreed quality and timescales.
- Collaborate with vendors and internal technology teams to resolve defects and implement sustainable solutions.
What you'll bring
- Practical engineering experience in one or more EUC disciplines, such as Windows endpoints, endpoint management plane, virtual desktops or application delivery.
- Strong technical knowledge of modern endpoint and cloud workspace management, including Microsoft Intune, Windows Autopilot, Windows 365 and other cloud-based endpoint management platforms, alongside enterprise Windows endpoints, virtual workspaces or application delivery.
- Strong diagnostic skills and the ability to resolve complex Windows, application or workspace issues.
- Experience delivering changes through structured design, testing, release and support processes.
- Working knowledge of service management, security controls, operational resilience and change governance.
- Clear technical documentation and effective communication with technical and non-technical stakeholders.
- Experience with PowerShell or other automation approaches.
- Experience with technologies such as Microsoft Intune, Windows Autopilot, SCCM, Tanium, Citrix, Azure Virtual Desktop, Windows 365, Enterprise DEX Tooling and application-packaging tools.
- Experience in financial services or another regulated enterprise is desirable.

Competencies

Customer Focus

Driving Change

Driving Results

Embraces Diversity

Enterprise Leadership

Judgement and Decision Making

Risk Management

Strategic and Visionary

Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

Hybrid and flexible working

Competitive paid leave daysBenefits to support your physical wellbeing, including private medical insura