Data Centre Engineer Assistant Vice President - SMBC - #2190492

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Data Centre Engineer

Who we are

United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

compensation

The anticipated salary range for this role is £64,000 - £96,000, with the final offer determined based on the candidate's skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Role Summary

Is the next step in your career atSMBC Group EMEA? We're looking for a Data Centre Engineer for our Operations Information Technology & Security Departmentto join our team.

The Data Centre Engineer supports the reliable, secure and efficient operation of SMBC's data centre environments across the EMEA region. The role provides technical expertise and operational oversight to protect the availability, integrity and resilience of the physical infrastructure underpinning the bank's critical technology services. Working within established governance, security and regulatory frameworks, the role ensures that data centre services and infrastructure changes are delivered safely, accurately and consistently. Success is demonstrated through service stability, effective risk management, accurate infrastructure records and the continuous improvement of operational standards.

Background and Organizational Context

The Data Centre Management team forms part of the Business Infrastructure and IT Service Delivery function and supports the physical data centre infrastructure underpinning SMBC's critical technology services. The Data Centre Engineer works across operational and project activities in collaboration with Network, Server, Storage, Security, Facilities and Project Management teams. The role also engages with data centre operators, telecommunications carriers, managed service partners, hardware vendors and other third-party service providers across the EMEA region.

Scale and Scope

• Supports SMBC's data centre facilities and associated technology infrastructure across the EMEA region.
• Operates across multiple UK office and data centre locations, including London, Redhill and Harlow.
• Works within a mission-critical and highly regulated banking environment.
• Engages with regional and global technology teams, data centre operators, telecommunications carriers, managed service providers and infrastructure vendors.
• Supports both operational services and infrastructure projects with short, medium and long-term delivery requirements.
• Travel within the UK and across EMEA may account for approximately 15% to 30% of working time.

Participation in planned out-of-hours maintenance, weekend implementations and an on-call support rota may be required.

Key Accountabilities and Responsibilities

• Coordinate and execute the installation, commissioning, relocation and decommissioning of servers, network devices, storage platforms and telecommunications equipment, applying established technical, security and operational standards.
• Manage and resolve incidents, service requests and operational issues within agreed service levels, exercising technical judgement to troubleshoot faults, determine appropriate corrective actions and escalate material risks.
• Maintain ownership of data centre asset and configuration records, ensuring device locations, rack allocations, power information and physical connectivity records within Nlyte, ServiceNow and associated documentation remain accurate, complete and auditable.
• Assess infrastructure health, capacity and operational risk, recommending corrective or preventative actions to protect service availability, resilience and compliance.
• Plan and implement approved infrastructure changes and maintenance activities, making day-to-day technical decisions within established procedures and escalating where there is a potential impact to production services, security or regulatory compliance.
• Coordinate internal teams, vendors, telecommunications carriers and data centre service providers to resolve complex technical issues, manage dependencies and support successful operational and project outcomes.
• Define and improve operational procedures, standards and technical documentation, applying practical experience and lessons learned to improve efficiency, control and service quality.

Determine operational priorities within the assigned workload, balancing incidents, service requests, planned changes and project activities while communicating risks, constraints and dependencies to relevant stakeholders.

Knowledge, Skills and Experience

Essential

Proven experience within enterprise or mission-critical data centre operations, infrastructure support or network engineering environments.

Strong knowledge of data centre infrastructure, including rack systems, structured cabling, patching, power, cooling, connectivity and physical security controls.

Good understanding of network infrastructure technologies and data centre networking principles, with experience supporting enterprise platforms from vendors such as Cisco, Gigamon, Dell, Palo Alto and Check Point, or equivalent.

Experience managing incidents, service requests, changes and operational activities through an IT Service Management platform such as ServiceNow.

Experience using a Data Centre Infrastructure Management platform such as Nlyte, or equivalent, to maintain accurate asset, location, capacity and connectivity information.Strong troubleshooting and problem-solvin