Admin Assistant - #2190580

We are currently recruiting for an Admin Assistant to join a busy team based at Wembley Fire Station. This is an excellent opportunity to contribute to a service that helps keep London residents safe by supporting the delivery of Home Fire Safety Visits across the community.

Working in a fast-paced office environment, you will be responsible for contacting residents, carrying out screening questions and arranging appointments for Home Fire Safety Visits. You will play a key role in ensuring residents receive an efficient and professional service while supporting the wider team with a range of administrative duties.

This role is ideal for someone who enjoys communicating with people, has strong organisational skills and takes pride in delivering excellent customer service.

Location: Wembley Fire Station, London
Hours: Full Time, Monday to Friday
Contract: 100% Office-Based
Pay Rate: £17.56 per hour PAYE or £22.68 per hour Umbrella

Key Responsibilities

• Contact residents by telephone to arrange Home Fire Safety Visits.
• Conduct screening questions and accurately record information.
• Make approximately 20 to 25 outbound calls per day.
• Manage and organise workloads to ensure tasks are completed accurately and on time.
• Maintain and update records, databases and filing systems.
• Respond to telephone, email and written enquiries professionally and efficiently.
• Build and maintain positive working relationships with colleagues and stakeholders.
• Welcome and assist visitors where required.
• Handle confidential information appropriately and in accordance with procedures.
• Provide general administrative support, including document preparation and distribution.

About You

To be successful in this role, you will have:

• Previous experience in an administrative, customer service or contact centre environment.
• Excellent communication skills, both written and verbal.
• A professional and confident telephone manner.
• Strong organisational skills with the ability to manage competing priorities.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office applications.
• The ability to work independently and as part of a team.
• A proactive and customer-focused approach.

If you are a motivated administrator with excellent communication skills and a passion for providing outstanding service, we would love to hear from you. Apply today.