Senior Officer - Fraud Management - #2190860

Financial Crime Operations department is responsible for ensuring that all financial crime risks in Bank of China (UK) Limited and Bank of China Limited London Branch (jointly referred to as the Bank) are identified, managed or mitigated within the first line of defence (1LoD). A key component of the department's coverage is responsibility for the Bank's operational adherence to the UK regulatory requirements, namely with regards to Customer Due Diligence (CDD), Fraud Prevention and Management, Sanctions Screening, Transaction Monitoring and the provision of adequate training and support to the front line business. As a Senior Officer - Fraud Management, you will be responsible for complex fraud investigations, alert assessment, data analysis and the implementation and enhancement of fraud controls. You will act as a Subject Matter Expert (SME), providing guidance, identifying emerging risks and supporting senior stakeholders through clear reporting and actionable recommendations to protect customers and the Bank. You will play an important role in managing fraud risk across the 1LoD. This is a full time permanent position.

Key responsibilities

• Investigate complex and escalated fraud cases, review alerts and evidence, assess liability, determine fraud typologies and ensure timely, fair and evidence-based outcomes
• Provide customer refunds where appropriate within the defined timescales
• Manage fraud cases from referral to resolution, making risk based decisions on customer contact, account restrictions, referrals, recovery actions and case closure
• Identify emerging fraud trends, assess control weaknesses and recommend improvements to strengthen fraud prevention
• Escalate material risks, including ISR and NCA referrals where appropriate
• Promote fraud awareness and deliver training across the 1LoD, supporting case reviews, quality assurance and continuous operational improvement
• Prepare investigation reports and Management Information (MI) for senior stakeholders, the second line of defence (2LoD) and relevant committees, supporting governance and regulatory reporting
• Collaborate with relevant business functions to enhance fraud detection, prevention, processes and controls, ensuring alignment with the Bank's risk appetite

Requirements

• Degree educated in Finance, Business, or other relevant subject
• Relevant professional qualification, such as the ICA Certificate in Financial Crime Prevention, AML, or fraud investigation
• Demonstrated experience in fraud prevention, detection, investigation, or financial-crime operations within the Financial Services, preferably Banking, with the ability to independently manage complex and escalated investigations
• Experience in using fraud detection systems, case management platforms and data analysis tools
• Experience in contributing to fraud prevention strategy, detection rule optimisation, control testing and regulatory audits
• Excellent knowledge of fraud typologies, fraud risks and customer-impact considerations
• Knowledge of Retail Banking, Corporate Banking, Wholesale Banking and Financial Institutions products and processes
• Knowledge of PSD2, PSR and relevant payment services regulations
• Awareness of emerging fraud threats, including AI enabled fraud, social engineering and cross channel fraud is a plus
• Excellent data analysis, analytical reasoning and decision-making skills
• Excellent communication skills, with ability to engage effectively with senior stakeholders
• Fluency in Mandarin is desirable
• Report writing skills
• Attention to detail
• Proficient in MS Office (Word, Excel, PowerPoint)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.