Team Manager – Tenancy Rights Advice - #2190869

We are excited to invite CVs for a Team Managerwithin a new Renters Rights Act (RRA) Tenancy Rights, Advice and Enforcement Team, a key position to enforce the rights of private rented tenants under the new Renters Rights Act legislation, tackle harassment and unlawful eviction and uphold the council’s regulatory responsibilities. The position is until March 2027.

The new manager will oversee a dedicated team of 4 officers who will provide specialist support and advice in response to new duties under the Renters’ Rights Act. The team will be central to delivering a fairer and safer private rented sector in Lambeth, acting also as a homelessness prevention tool.

The Team Manager will provide strategic leadership, expert technical expertise, and staff management across advice, casework, and enforcement activity relating to the advertising, letting and ending of private rented sector tenancies. You will build a high performing team, ensuring residents receive accurate, timely, person-centered advice on their rights and protections, and that breaches of tenancy law are investigated and enforced lawfully, proportionately, and consistently. Enforcement action will involve evidence collection up to standards admissible in court, leading for the council with Legal on bringing cases to court for criminal prosecution or issuing and collecting civil penalty fines.

You will work closely with Homelessness Prevention and partners across ASC, CSC, Health, VAWG services and voluntary sector organisations.

This is a unique opportunity to drive forward a new offer, strengthen operational practice, and enhance the council’s impact on tenancy rights and unlawful eviction prevention.

We are looking for colleagues who can demonstrate:

• A good knowledge of tenancy law and security of tenure, unlawful eviction, harassment, and investigatory frameworks
• Experience managing or supervising complex casework within a statutory or regulatory context
• The ability to lead service improvements, develop operational policy, and maintain high-quality standards
• Strong leadership, communication and partnership-working skills
• A proactive, resident-centred and trauma-informed approach to working with residents

If you’re passionate about tenants’ rights, and ready to lead a specialist team delivering critical regulatory functions, we’d be delighted to hear from you