Group Reservations Executives - #2193646

We're Hiring: Group Reservations Executive | Arcade London

About Arcade

Arcade is a global food and drink destination built around original, chef-led food brands, bold global flavours and unforgettable guest experiences.

Across our London venues, we bring together some of the world's most exciting culinary talent under one roof. From group dining and corporate gatherings to private events and large-scale celebrations, there's always something happening at Arcade.

The Role

We're looking for a highly organised, commercially minded Reservations Executive to support our growing Sales team. You'll be responsible for managing high volumes of inbound enquiries across multiple venues, qualifying leads, converting group reservations and ensuring every booking is handled efficiently and professionally.

This is a hands-on, high-volume role where attention to detail, excellent communication and the ability to juggle multiple priorities are essential.

What You'll Be Doing:

• Monitoring and managing multiple reservations and sales inboxes, ensuring enquiries are responded to promptly.
• Handling and qualifying inbound enquiries for group dining, corporate bookings and private events.
• Managing reservations across SevenRooms, Trippleseat, OpenTable.
• Identifying high-value opportunities and passing qualified leads to the Sales team.
• Maximising booking conversions through proactive follow-ups, upselling and excellent guest communication.
• Maintaining accurate booking records, guest information and enquiry pipelines.
• Working closely with Sales and venue teams to coordinate bookings and deliver a seamless guest experience.

We'd Love to Hear From You If You Are:

• Experienced in hospitality reservations, events coordination, sales support or a similar role.
• Experienced in using reservation systems such as SevenRooms, Trippleseat, OpenTable or Advantage (experience with all four isn't essential).
• Experience working in a high-volume restaurant group or multi-site hospitality business would be a strong advantage.
• Highly organised and confident managing multiple inboxes, systems and competing priorities.
• Comfortable handling a high volume of enquiries in a fast-paced environment.
• Commercially aware, with a natural ability to identify opportunities and convert enquiries into bookings.
• An excellent communicator with strong attention to detail and a proactive approach.

Join Us!

If you're immediately available, passionate about hospitality, thrive in a busy environment and enjoy turning enquiries into great guest experiences, we'd love to hear from you!