Billings and Credit Manager (MUST HAVE HEALTHCARE) - #2193722

About the Role

We are seeking an experienced, commercially minded and highly organised Billings & Credit Manager to join our Finance team within a growing healthcare organisation.

The successful candidate will be responsible for overseeing the billing and credit control functions, ensuring accurate and timely invoicing, effective debt collection and strong financial controls.

You will play a key role in managing revenue processes, reducing outstanding debt, improving cash flow and maintaining positive relationships with patients, insurers, corporate clients and internal stakeholders.

This is an excellent opportunity for an experienced billing and credit professional to contribute to the financial performance and operational efficiency of a dynamic healthcare organisation.

Key Responsibilities

Billing and Revenue Management

• Oversee the end-to-end billing process, ensuring invoices are accurate, complete and issued on time.
• Ensure patient, private medical insurance and corporate client billing is processed correctly.
• Monitor billing queries, discrepancies and adjustments, ensuring timely resolution.
• Ensure billing procedures comply with contractual agreements and organisational policies.
• Identify opportunities to improve billing processes and reduce revenue leakage.
• Work closely with operational teams to ensure accurate and timely billing information.

Credit Control and Debt Management

• Manage the credit control function and oversee the collection of outstanding debts.
• Monitor aged debt reports and implement effective debt recovery strategies.
• Ensure outstanding balances are followed up promptly and appropriately.
• Manage escalated debt queries and resolve payment disputes.
• Monitor debtor performance and identify potential credit risks.
• Develop strategies to reduce overdue debt and improve cash flow.
• Oversee payment plans and credit arrangements in line with company policies.

Team Management and Leadership

• Lead, manage and develop the billing and credit control team.
• Allocate workloads and monitor individual and team performance.
• Provide guidance, training and support to ensure high standards of accuracy and service.
• Establish clear performance targets and reporting processes.
• Promote a proactive, customer-focused and accountable working environment.

Reporting, Compliance and Financial Controls

• Prepare regular billing, debtors, cash collection and aged debt reports.
• Monitor key performance indicators (KPIs) and report on performance to senior management.
• Maintain accurate financial records and support month-end processes.
• Ensure compliance with financial policies, data protection requirements and relevant regulations.
• Support internal and external audits.
• Review and improve billing and credit control procedures to strengthen financial governance.

Stakeholder and Relationship Management

• Build effective relationships with patients, private medical insurers, corporate clients and suppliers.
• Work closely with Finance, Operations, Patient Services and other departments.
• Liaise with insurers and corporate accounts to resolve billing and payment queries.
• Escalate significant financial risks and outstanding debt issues to senior management.

About You

We are looking for a proactive and results-driven individual with strong leadership skills and proven experience in billing, credit control and debt management.

You will be commercially aware, analytical and confident managing a team, improving processes and working with a range of internal and external stakeholders.

Essential Requirements

• Previous experience in a billing, credit control or accounts receivable management role.
• Proven experience managing debt collection and aged debtor accounts.
• Experience within healthcare, private healthcare or the medical sector.
• Experience managing and developing a finance or credit control team.
• Strong understanding of billing processes, credit management and cash flow.
• Excellent numerical, analytical and problem-solving skills.
• Strong communication, negotiation and stakeholder management skills.
• Excellent organisational skills and attention to detail.
• Good working knowledge of Microsoft Excel and financial systems.

Desirable Requirements

• Knowledge of private medical insurance billing and claims processes.
• Experience dealing with major health insurers and corporate healthcare accounts.
• Experience implementing billing and credit control process improvements.
• Knowledge of financial reporting systems and debtor management software.

What We Offer

• Competitive salary, dependent on experience and qualifications.
• 25 days annual leave plus bank holidays.
• Enhanced pension scheme.
• Private Medical Insurance.
• Life assurance.
• Employee Assistance Programme (EAP).
• Learning and development opportunities.
• Cycle to Work Scheme.
• Season Ticket Loan.
• Health and wellbeing initiatives.
• Enhanced family-friendly policies.
• Company sick pay scheme.
• Annual performance and development reviews.