BM Caterers - Hospitality Manager - #2195909

Lead exceptional hospitality with style, confidence and care

We're looking for an experienced Hospitality Manager to lead our hospitality operation and create outstanding experiences across meetings, events and functions. This is an exciting opportunity for a people-focused leader who enjoys a high-quality hospitality setting, builds strong client relationships and takes pride in delivering every detail to a high standard.

What you'll be doing

• Leading the day-to-day hospitality operation (Monday to Friday)
• Planning service across meetings, events and functions (40 meeting rooms, 5 private dining rooms, 3 event spaces, bar)
• Leading, motivating and developing the hospitality team (16 team members, including Hospitality Deputy, Events Manager, 3 supervisors, as well as casual and agency team members)
• Building strong relationships with clients, customers and key stakeholders
• Maintaining excellent food, beverage, presentation and service standards
• Managing labour, stock, costs and operational controls
• Supporting menus, events and service innovation
• Ensuring food safety, allergen, health and safety and company standards are maintained

What we're looking for

• Experience managing hospitality, events or high-quality food and beverage service
• A confident, warm and professional leadership style
• Strong planning, organisation and attention to detail
• Excellent client relationship and communication skills
• Commercial awareness and confidence managing operational priorities
• A passion for developing people and delivering exceptional service
• A positive, hands-on and solutions-focused approach

Why join BM Caterers?

• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Grandparent leave
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

Join us and find your happy career in a happy place. At BM Caterers, we're proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don't meet every requirement, we'd still love to hear from you.