Digital Helpdesk - #2196293

We have an exciting opportunity to work within our higher education client based in Central London:

Role: Digital Helpdesk

Pay: £18.01

Duration: 1 to 2 months

Hours : Monday - Friday 930am to 530pm

This role can be fully Hybrid but you will need to be able to go into the office a few times per month.

Background

We're a small Digital Communications team within the Communications Division. We manage and support the main website and its associated content management system (Contensis), providing help and guidance to staff across the School who maintain website content.

What we're looking for

We're exploring the possibility of bringing in someone on a temporary basis to provide additional capacity for our digital helpdesk.

The work would primarily involve:

• Responding to day-to-day helpdesk enquiries from staff and website editors.

• Helping users with general website content queries and using the Contensis CMS.

• Providing guidance on content updates, publishing processes and general CMS functionality.

• Investigating and troubleshooting straightforward website and CMS issues.

• Managing incoming requests, prioritising work and keeping users updated on progress.

• Escalating more complex technical issues to the Digital team or our external suppliers where necessary.

Experience and skills

Ideally, someone with:

• Experience in a digital support, website administration or helpdesk environment.

• Familiarity with a CMS or other content management platform. Experience with Contensis would be useful, but isn't essential.

• Good troubleshooting and problem-solving skills.

• Strong communication skills and the ability to explain things clearly to non-technical users.

• Good organisational skills and the ability to manage a varied workload.

• We are primarily looking for someone organised, approachable and comfortable helping users with straightforward queries.

If you would like to hear more about this role please apply and we will contact all shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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