Resident Liaison Officer - National - #2197145

Resident Liaison Officer

• Interim to 31/03/2027 but highly likely to be extended or become an FTC
• £20.17 per hour
• Hybrid Working
• Can be based anywhere - but need to be able to 1 day in any Clarion office.

Main purpose of the role

To support the development and implementation of our customer contact and stakeholder communication strategy.


Our residents are our priority and we are keen to ensure we hear their views and deliver and communicate effectively upon service promises. This role will be the key link between Clarion, its contractors and our customers.


The post holder will facilitate the smooth running of the project, building and maintaining positive relationships that ensure effective liaison between key stakeholders and ultimately deliver improved responsive services to our customers.




Key Accountabilities

• Participate and when required lead on local service resident engagement strategies
• Analysis of key data to be used to form our service improvement strategies.
• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre and Clarion Response
• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders
• Manage effective customer communication to ensure that customer satisfaction is high
• Organise meetings and briefings and produce communication materials using a variety of methods
• Key member of the Housing Project Team and will represent the team at meetings and will lead smaller project teams where appropriate
• Provide a customer focussed service ensuring all tasks are completed and complaints and/or requests from residents are actioned effectively
• Liaise with customers and act as a conduit between all relevant teams in Clarion, ensuring all parties are kept informed

Applicants must have Resident Liaison Officer or Housing Officer experience.