IT Officer - #459538


Date: Jun 23, 2022
City: London
Salary: £25,654 / year
Contract type: Full time
Work schedule: Full day

Would you like to help improve the health and wellbeing of those with drug and alcohol issues?

About the role

To ensure the efficient maintenance of IT services across the organisation, this role will provide 1st/2nd line IT support including project coordination and IT administration. To ensure high standards of customer service by supporting staff and WDP services with a range of IT related requests via the helpdesk ticket system.

Providing IT Support to all WDP staff, including the following:

„ Maintain the security and efficiency of WDP’s IT and telephone systems and equipment.

„ Assets management, project management & coordination, ITIL implementation

„ Providing 1st and 2nd line IT support when required.

„ Setting up new applications

„ Develop business cases and support business applications

„ Software administration

„ Network Management

„ Documentation and documentation management

„ Assist the Head of IT on preparing reports

„ IT communication /Incident management

To work closely with a variety of internal and external stakeholders, requiring a personable and accessible approach to communication skills and the ability to establish and maintain strong working relationships.

The role also has responsibility for undertaking a wide range of general IT administration and office duties as and when required across various locations, therefore, flexibility and mobility is required on the part of the post holder. Working hours are subject to negotiation but normally between 9.00 and 17.30.

WDP is committed to the ongoing professional development of all our staff. Through joining WDP, you will receive a warm welcome, peer support, extensive training, regular supervision and the chance to thrive in a lively and aspirational organisation.

Person specification

We are seeking committed, organised and highly motivated candidates.

The role requires someone with IT skills, passionate about delivering high quality IT support.

· Service desk ticket monitoring

· SharePoint page updates for IT

· Helpdesk system management

· IT communication: e.g.- ITIL management and internal and external communication

· Policy, procedures and user guide development and update

· Development of reports as requested by Head of IT and IT team

· Asset management

· Project management of IT related projects

· 1st and 2nd line IT support


Dartmouth street/ Central Services. Need to travel to our services whenever your line manager will request.

Why should you apply?

· To be an integral contributor in our mission to transform the lives of our service users

· To help enact positive change within the community and wider public space

· Be part of a high-performance team that is focused on quality and welcomes innovation.

To see the generous range of benefits we offer at WDP including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package and to find out more about WDP visit Who we are |

The closing date for applications is 3 July 2022 at 00:00 midnight.

We only accept applications via using our application form, sorry we don’t accept CVs. For guidance on how to complete the application visit Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.

WDP welcomes enquiries from everyone and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

We are a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme.

Appointment to all WDP posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.

Job Types: Full-time, Permanent

Salary: £25,654.00 per year


  • 8 hour shift

  • Monday to Friday

Reference ID: JOB00000029

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