Product Manager - #1685471

About Us

Hello, we’re Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experiences, taking traditional pastimes and reinventing them in a spectacular setting.

We do things a little differently here, everything you see when you visit one of our venues, is done in-house, from interior design to gaming and technology. We’re passionate and friendly, who work hard, but make the most of celebrating the wins along the way. We get stuck in, and we support each other, with a warm and embracing culture.

With a total of 18 incredible venues throughout the UK, we have ambitious plans and are never standing still, always looking for ways to innovate and improve. We’re excited to be on the hunt for a Product Manager to join our in-house team and make a real impact.

The Job

As a Product Manager for the Loyalty Squad, you will have ownership of the loyalty proposition, experience, product roadmap, strategy and delivery. You will create a seamless guest membership that boosts engagement and drives repeat visits. The ultimate goal is for you to create products people love.

Key Responsibilities Will Include

• Responsible for the end-to-end product experience for My Flight Club / My Shuffle Club members. This includes the full lifecycle; from acquisition, engagement, to retention/churn prevention.
• Develop and execute a comprehensive digital product vision and roadmap, sizing the opportunity, gaining buy-in to the vision, managing resourcing, and ensuring delivery.
• Identifying the biggest product opportunities to go after to ensure Red Engine is able to achieve key business goals and our north star.
• Be obsessed with the guest and focus on understanding their motivations, behaviours and needs.
• Conduct guest research across our digital/physical touchpoints collecting feedback as required through the product development process.
• Interrogate behavioural data to review success of product releases and identify development opportunities.
• Drive and manage a continuous development environment and product lifecycle.
• Stay informed of industry trends, best practices and perform regular competitive analysis.
  
  

To Be Successful In This Role, You'll

• Have solid product management experience, a plus if in entertainment and hospitality industries, but if not, we would still like to meet you
• Preferably have experience in owning and optimising loyalty, rewards, or subscription products
• Have a proven track record of successfully leading and delivering complex products and outcomes, ideally in conversion
• Have strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans
• Have experience working in an agile development environment, employing iterative and data-driven methodologies
• Have exceptional communication skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders
• Demonstrate a customer-centric mindset, with a passion for understanding customer needs and delivering exceptional user experience
• Have an entrepreneurial spirit, with the ability to thrive in a fast-paced and dynamic environment
• Be a curious, creative thinker with a problem-solving mindset